During inclement weather, ECC corrected a faulty liner installment, where a substantial amount of water was found coming out of the basement cleanout. In addition, all effort was made to prevent any damage to surroundings shrubs and lawn.
VL
Valerie Law
Feb 6, 2026
5.0
I was in an emergency situation today. We have a combo wood/oil furnace and have been burning exclusively wood for two years. My husband has had multiple strokes and now has dementia, so him handling chopping wood and building the fire is no longer safe and I have switch to oil. But the oil company wouldn't deliver oil until the creosote build-up had been cleared from the chimney for safety reasons. So I'm out of wood and need oil because the weekend is going to be ridiculously cold. I left a message for Shannon and she called me right back and her tech Chase out to the house within 2 hours to clean the chimney and I was able to get the oil delivered an hour later. Chase was so polite and efficient. I'm very grateful for their prompt service and highly recommend them!
EN
Eugene Neary
Feb 3, 2026
5.0
Very impressed with the cleaning process, communication before and after the appointment, and the professional job done by Chase.
AB
Amy Burroughs
Jan 16, 2026
1.0
Stopped by the shop on Monday at 11. Internet says they should be open. Sign on door says they should be open. Service vehicle in parking lot is running. Door is locked, call number on website was told staff must be late here is the cell phone. I call, no answer. I really needed parts for my boiler and wanted to support local but had to resort to shopping Amazon.
KB
Ken Blair
Dec 31, 2025
5.0
Chase did an excellent job of figuring out the problem and coming up with a solution.
I highly recommend these guys and will use them again..
Frequently Asked Questions About ECC Chimney Service
How often should my chimney be cleaned?
The frequency of chimney cleaning is determined by the extent of creosote accumulation. The Chimney Safety Institute of America (CSIA) advises that chimneys should undergo annual inspections to assess cleaning needs.
What are the signs that a chimney needs to be cleaned?
Indicators that your chimney requires cleaning include decreased fire performance, visible oil stains, evidence of animal intrusion, inadequate ventilation, and several other factors. A professional inspection can confirm if cleaning is necessary.
Do I need a chimney cap?
Indeed, a chimney cap is highly recommended. It serves as a protective measure against the entry of rain, snow, animals, and debris into your chimney, helping to maintain its functionality and safety.
Are you licensed and insured?
Certainly. Our chimney sweep service is fully licensed and insured to operate in both Rhode Island and Connecticut, ensuring professional and protected service for our clients.
How often should I clean my wood stove?
For wood stoves, we recommend a minimum of one thorough cleaning annually. However, depending on usage, multiple cleanings throughout the year may be beneficial for optimal performance and safety.
Do you service pellet, wood and gas stoves?
Affirmative. Our chimney sweep service is fully equipped and trained to handle all types of stoves, including pellet, wood, and gas varieties, ensuring comprehensive care for your heating systems.
How do I know what level of creosote buildup I have in my chimney?
Creosote buildup is categorized into four levels based on its appearance and consistency. The first degree is a flaky, soot-like deposit that's easily removable. The second degree forms a sticky, tar-like layer. The third degree creates a hard, glossy crust, significantly increasing fire risk. The fourth degree, or glazed creosote, is an extremely hard, shiny layer that adheres strongly to the chimney and is highly flammable. Professional inspection is recommended to accurately determine the level of buildup in your chimney.
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