Brand Certified
Lowe's Home Improvement
4.0(1206 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
496 New Haven Avenue, Derby, CT
06418, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(203) 446-0080
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CT-Derby/2327
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Derby, CT, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,206 reviews
5 stars
650
4 stars
251
3 stars
99
2 stars
63
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful and friendly, while others displayed poor attitudes and unresponsiveness.
Installation Issues
Numerous reviews highlighted severe delays and mismanagement in installation services, leading to customer frustration and dissatisfaction.
Product Availability
Customers frequently reported issues with product availability, including incorrect stock information and problems with online orders.
Store Cleanliness
The store is generally noted for being clean and organized, although some customers found it cluttered and difficult to navigate.
Competitive Pricing
Many customers appreciated the competitive pricing compared to competitors like Home Depot, although some felt that the overall experience did not match the savings.
- NANatalie De Andrade2 days ago1.0While at Lowe’s in Derby myself and 4 friends went in to browse and purchase a couple things needed for an up coming project. We were in there for maybe 5 minutes before a worker came up and interrogated us about why we were there and what we were doing. After answering his questions him and two other coworkers proceeded to follow us around the store. While checking out the worker and another coworker were standing next to us talking saying we were the “stealing type” and how they had no evidence of us doing it (because we weren’t) but that we were the type of people they are warned about. Not sure what that means as we are all 20 year olds and come to Lowe’s often. Needless to say we will not be returning and Lowe’s has just lost hard working customers.
- PPPerry PavlouJan 3, 20263.0Great prices, I had a scheduled garage door opener install. A fraction of the price compared to home depot, home depot charged 4x the amount for installation, but their communication in setting up the install and errors like canceling my payment from install and threatening to cancel to then temporarily double charging me it was a mess, However in the end the charge was fixed and the young man who came out and installed it was professional, knowledgeable, polite, friendly, and left his work area spotless. It was worth the savings in the end even with the issues!!
- AKA KayDec 18, 20251.0There probably isn't enough space here to describe my entire experience with Lowe's Installation Services via the Derby, CT store, so I'll just provide the highlights. - On June 11th I signed a contract with an install date of July 8th, and paid in full - they didn't do the install until November 1st - FOUR AND 1/2 MONTHS LATER - They never placed my order until July 27th - The sales person changed the installation dates on the contract AFTER I signed it - Once you pay, no one will talk/return your calls - not the sales person, not the managers, and not customer support - I finally got them to check my order, and was told that their ALUMINUM FENCE supplier doesn't have any aluminum to make fences, but they promised to do the installation if they ever made fencing again. - Lowe's only delivered 1/2 of fencing I paid for, the installer had to supply what he happened to have on hand Basically it's the biggest clown show I've ever encountered in my life, and all you'll hear from them is "I'm sorry" (if you hear from anyone at all) I finally mailed a letter to Lowe's CEO, who put me in touch with Lowe's Executive Customer Service. They promised to train the Derby Staff on how to do their jobs. In the meanwhile, I'd stay as far away as possible. If you want to buy some light bulbs, fine. But if you need installation services try Home Depot - that's who my neighbors used and they were very happy with the experience PS - Lowe's Derby contracts out to Oxford Fence to do the actual installation - Oxford Fence is FANTASTIC, it's just Lowe's that's completely useless 2025-12-21 UPDATE Lowe's response to my review is a perfect example of my complaints: 1) Even though my review says: ALL YOU'LL HEAR FROM THEM IS I'M SORRY what are the first words of their response? WE'RE VERY SORRY. Anyone want to place bets on whether anyone actually read the review I wrote????? 2) And how do they want to rectify the situation? They want me to call the generic customer service number with no extension or name to ask for. This is the same number I called to get the following comforting words about my fence installation (paraphrased) "Don't worry that that aluminum fence company may have gone out of business - we'll install your fence if they ever reopen."
- AAAmandaDec 11, 20254.0They have everything, except the tree I wanted 😞. Bummer. Great store otherwise
- MTMichael ThompsonDec 10, 20255.0Placed a pickup order last night and just picked it up—super easy and super fast. I was in and out in under two minutes, if not less.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Derby, CT?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Derby, CT.
What are the store hours for Lowe's Home Improvement in Derby, CT?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's in Derby, CT offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services at the Derby, CT location.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive email updates on your order.
What payment options does Lowe's Home Improvement in Derby accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa at their Derby, CT store.
How do I return or exchange items at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can get propane near Lowe's in Derby?
Yes, Blue Rhino Propane Exchange is nearby and can supply propane for your home or grill.
Where can I find food or coffee near Lowe's Derby location?
Nearby options include Dunkin' and Starbucks coffee shops, as well as Burger King and Wendy's for fast food.
Are there any automotive services close to Lowe's in Derby, CT?
Yes, Town Fair Tire offers tire dealer and repair services near Lowe's.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a wide range of products including appliances, flooring, cabinets, HVAC, lighting, and more.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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