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Find everything you need for home upgrades at Lowe’s in Dayville, CT, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1150 Killingly Commons Drive, Dayville, CT
06241, United States
Hours
Reviews
4.1
1,156 reviews
5 stars
623
4 stars
292
3 stars
119
2 stars
27
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to inquiries.
Staff Knowledge
Customers expressed frustration over staff lacking product knowledge and being unable to assist effectively.
Product Availability
While some customers found the store well-stocked, others reported issues with product availability and discrepancies between online listings and in-store stock.
Checkout Experience
Many customers complained about the reliance on self-checkout and the lack of human cashiers, which was particularly challenging for seniors.
Positive Staff Interactions
Despite negative experiences, several reviews praised specific employees for their helpfulness and professionalism.
- JRJ RDec 2, 20251.0I was stopped by the self checkout employee, who dug through the box in my cart for an extended amount of time, looking for stolen items. She really dug around in it, putting her entire arm down into the box and feeling around all sides of it. She later came over again as I began my second transaction, accusing me of not ringing in an item in my cart, insinuating that I was planning on stealing it. I told her I was doing two transactions (one business expense, one personal). Aggrieved by the repeated accusatory actions, I asked her if she'd "like to go through my pockets while she was at it", and told her to "take it down a notch". She then screamed at me at the top of her lungs, "NEVER HAS ANYONE TOLD ME TO TAKE IT DOWN A NOTCH!!!", then began screaming for help like she was being attacked. She made a giant scene at the front of the store, waving her arms and screaming "I NEED AN A.S.M. NOW!!! HELP! I NEED AN A.S.M. OVER HERE RIGHT NOW!!!" I just stood there, dumbfounded, as the other employees ushered her away, and was left there with a confused and apologetic manager. EDIT: I called the number in the reply, and the person on the phone wasn't able to do anything aside from offer to help me leave a product review. The response below is automated.
- JKJeff KostrzebaDec 1, 20255.0I went there yesterday to buy some yard ornaments for Christmas with my daughter. They do have quite the selection.
- GCGreg CNov 29, 20252.0Get rid of the Sunrun sales people here. They are ruthless and don't give up after you tell them no. I love this lowes and go there multiple times a week, but im gonna go else where if they leave there, or don't stop their high pressure sales. Don't need to be followed around the store after telling them no on multiple other occasions
- CKChris KokinakisNov 26, 20251.012 employees standing at prodesk talking about the weekend drunk experience. Not 1 cart in the store.(scattered across parking lot). Do your jobs
- DCDan CrewsNov 25, 20253.0Everyone was friendly enough. The problem was what the website said was not even close to what they had at that store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the operating hours for Lowe's Home Improvement in Dayville, CT?
Lowe's Home Improvement in Dayville is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM.
What types of products are available at Lowe's Home Improvement in Dayville?
The store offers appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, kitchen items, plumbing, tools, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides installation services for appliances, flooring, cabinets, doors, and more, as well as assembly, delivery, and haul away services.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive email updates on changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for convenience.
Where is Lowe's Home Improvement located?
Lowe's is located at 1150 Killingly Commons Drive, Dayville, CT 06241, USA.
Are there any coffee shops near Lowe's Home Improvement in Dayville?
Yes, Starbucks is nearby, offering a convenient spot to grab coffee before or after your visit to Lowe's.
What grocery stores are near Lowe's where I can shop in the same trip?
Stop & Shop supermarket is close by, allowing customers to combine home improvement shopping with grocery needs.
Which locksmith services are located near Lowe's Home Improvement?
MinuteKEY and Minute Key locksmith services are located nearby, useful for customers needing key-related services during their visit.