Brand Certified
Lowe's Home Improvement
4.1(1073 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
90 Berlin Road, Cromwell, CT
06416, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(860) 894-3800
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CT-Cromwell/2383
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Cromwell, CT offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,073 reviews
5 stars
610
4 stars
231
3 stars
77
2 stars
36
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being rude or dismissive.
Sales Practices
Customers expressed frustration with aggressive sales tactics from solar salespeople inside the store, leading to discomfort and complaints.
Product Availability
Several reviews noted issues with product availability and misleading pricing, causing confusion and dissatisfaction among customers.
Store Environment
The store is generally described as clean and well-stocked, with many customers appreciating the helpfulness of the staff.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed appointments and incorrect items being delivered.
- BSBrianna ShamoFeb 21, 20265.0Zach and a couple others were extremely helpful in accommodating bringing equipment out to the car. He’s an amazing employee!!!
- DADEAN ANTHONYFeb 17, 20265.0Mitchell was a great help. Order was ready on time. >HD
- SSScott ScalabrinoFeb 14, 20262.0Been going to Lowe’s in Cromwell for years and never had a complaint, but the last couple times I have been approached by solar sales people posing as Lowe’s employees. What a horrible practice to have pushy sales people wandering inside the store. I’ve actually been approached twice on the same visit. Why can’t they be at a table near a door rather then stalking your customers?
- SWSydney WhiteFeb 12, 20263.0Everyone else at Lowe’s has been so helpful always asking if I need help. But I’ve literally NEVER complained about any company before. The thing I cannot stand is one worker trying to sell me solar panels and not giving up at it. It makes me not want to return and go somewhere else. I feel extremely uncomfortable and almost scared to return. I see someone else complained about this too and the owner gave generic “please reach out to this number” I already have. Please actually do something. P.s If you hear a man whistling at this location with a fuzzy hat and long coat…. Run… it’s the solar panel guy…
- MSMicaela SFeb 5, 20261.0I visit this Lowe’s pretty often and have never had an issue.. But I witnessed The worst customer service experience ever… An old couple couldn’t figure out how to use the self check out And the Worker who has a 10 year badge, but yet her name covered was sitting there berating them trying to give them instructions instead of just helping them and show them… This is probably why robots are gonna take over one day… A robot would’ve had more compassion than she did.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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