La-Z-Boy Brookfield

4.7
511 reviews

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Brookfield
227 Federal Road, Brookfield, CT
06804, United States

Hours

Reviews

4.7
511 reviews
5 stars
423
4 stars
51
3 stars
11
2 stars
8
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the helpfulness, knowledge, and professionalism of the sales staff, particularly mentioning individuals like Kathleen and Daryl.

Product Quality

While many customers appreciated the comfort and quality of the furniture, some expressed disappointment with the durability and comfort of specific items after purchase.

Delivery Issues

Several reviews highlighted frustrations with delivery timelines and communication regarding order status, indicating a need for improvement in this area.

Showroom Experience

The showroom was noted for its cleanliness and the variety of beautiful furniture options, contributing to a positive shopping experience.
  • AD
    Anastasia DiStefano
    Dec 30, 2025
    5.0
    We had a wonderful experience buying our living room furniture with Daryl. He went above and beyond to help us find exactly what we needed and made the whole process easy and enjoyable. We’d absolutely recommend him and the store to others.
  • MC
    Marie Cautillo
    Dec 16, 2025
    5.0
    Everyone was so nice and professional. The furniture displayed is absolutely beautiful and so many choices which makes it Very hard to decide on which one. What I loved most was a designer comes To your house to make sure everything you select will fit and you get to see in advance a complete image of what your room will Look like. This was so important to see this without all the stress of not knowing if it will Fit as imagined.
  • MG
    Michele Gravesen
    Dec 11, 2025
    3.0
    This is the second time we order from Lazy Boy in 10 yrs. Both times we received the wrong order. In the first order we ordered stationary recliners and received rocking recliners. And in most recent order we ordered the Jay reclining sofa and loveseat. We chose the remote control electric controls. Only our couch came with the remote controls, the loveseat was finger control. I asked at the time if our purchase why the two things didn’t match the description and I was told they are both remote controlled and and not to worry. Wrong. Very disappointing. I was told they could reorder them but it would take another 6-8 weeks. Apparently the sales person was a manager. Bummer.
  • TS
    Tom Smith
    Dec 8, 2025
    3.0
    Chair rarrived on time in good condition. The only problem is it just doesn’t feel like the chair I set in in the showroom iit feels higher and I opted for the better foam padding, but it’s really hard. Maybe it’ll feel better after it’s broken in more but as of now I’m regretting my purchase
  • BS
    BTB Sister
    Dec 7, 2025
    4.0
    Very good salesperson. She was able to help us choose an appropriate lounger for my very tall husband. She explained the differences between an electronic chair and the manual pull-arm version. I purchased 2 well-made and much-loved sofas in the 1980s and early 1990s. Their construction and quality of the fabrics was notably superior to what La-Z-Boy is offering today. That was disappointing. We did choose leather. The leather was good quality, but is only on the most-used parts of the lounger; the rest is only vinyl.

Frequently Asked Questions About La-Z-Boy Brookfield

What types of furniture does La-Z-Boy Brookfield offer?

La-Z-Boy Brookfield offers a wide range of furniture including sofas, sectionals, recliners, chairs, loveseats, ottomans, tables, sleepers, and home accessories.

What are the store hours for La-Z-Boy Brookfield?

The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 18:00 PM, with some variations on holidays.