Extra Space Storage

4.8
504 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5100 W 81st Pl in Westminster, CO today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, security access to your floor only, golf carts available, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5100 W 81st Pl, Westminster, CO
80031, United States

Hours

Reviews

4.8
504 reviews
5 stars
455
4 stars
22
3 stars
11
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Arnold received numerous praises for his friendly, helpful, and professional service, making the renting process smooth and stress-free.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Issues

Several customers expressed dissatisfaction with sudden rent increases and perceived unfair pricing practices after the initial month.

Mixed Management Feedback

While many customers appreciated Arnold's service, there were complaints about other management staff being rude and unhelpful.
  • EG
    Emily Graves
    6 days ago
    4.0
    5 stars for the manager! He's always been wonderful, including when my bill was doubled twice or my lock stopped working... Always a pleasure. 2 stars for the for the GIANT raises in rental fees. And by giant I mean literally doubling from the previous price, and they did it to me twice. But the facility is clean, and well taken care of so I settled on 4 stars.
  • LD
    Linzee dee
    Nov 15, 2025
    5.0
    Arnold goes above & beyond. Glad to give him my business
  • JH
    Jessica Huang
    Nov 4, 2025
    1.0
    Terrible management — Arnold was unbelievably rude and irresponsible I rarely write reviews, but this experience was so awful that I have to warn others. I confirmed with Arnold before shipping that the address was okay for delivery. He told me I could still use this address for shipping even tho the office was being remodeled. But when I came here to check package delivery, he suddenly changed his words and said they don’t accept packages and I have to change the delivery address— even though I had already double-checked this just a couple of days earlier! Because of his mistake, I ended up waiting for 4-5 hours for packages that could arrive at any time. I asked him to at least help me wait for one or two hours so we could do a shift, but he refused to help coldly. This situation was entirely his fault, yet he didn’t show a single bit of responsibility or empathy. He refused to offer any help, any discount, or any solution — and then hung up on me. Absolutely unprofessional and disrespectful. Because of his attitude, I stopped working with this facility and had to figure out everything myself to move over ten moving boxes to another storage. This was one of the worst customer service experiences I’ve ever had. If you care about basic decency, accountability, or respect — stay far away from this manager‼️‼️ If anything happens, you know he won't be on your side. He only thinks about himself and takes zero responsibility for anything that happens.
  • LO
    Lorretta Ortiz
    Oct 31, 2025
    5.0
    Arnold Was Always So Nice and Helpful and Caring and Friendly. He was Always Happy and Smileing! I would rent there again if I needed to.
  • JM
    Josh Maynard
    Oct 26, 2025
    1.0
    DOUBLED MY RENT ON THE SECOND MONTH. They seem really nice and wait until you are moved in, then charge whatever they want. They wasted my summer moving in, then moving out. DO NOT TRUST THEM

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.