Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Silverthorne, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
201 Buffalo Mountain Drive, Silverthorne, CO
80498, United States
Hours
Reviews
3.1
1,218 reviews
5 stars
414
4 stars
186
3 stars
116
2 stars
104
1 star
398
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting unhelpful or rude staff, long wait times for assistance, and a lack of accountability from management.
Staff Knowledge
Many customers expressed frustration over staff members' lack of product knowledge and inability to assist with locating items, leading to a negative shopping experience.
Inventory Issues
Customers frequently reported discrepancies between online inventory and actual stock in-store, often finding items listed as available but not found upon arrival.
Store Organization
The store was described as disorganized, with cluttered aisles and poorly labeled sections, making it difficult for customers to find what they needed.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific employees who provided helpful service.
- JHJames HannNov 10, 20251.0I bought 30 windows. Seven were the wrong size. I spoke with the store manager several times and he assured me they would find a fair resolution with JeldWin. I stopped by the store today and was told to contact JeldWin myself.
- JJJ B JohnsonNov 8, 20251.0The ladies at the paint counter don't seem to know what they're doing. The older one is very rude and abrupt. The other one really tried to help but just didn't seem to have enough knowledge. All I wanted was some paint
- KVKatelyn VayanNov 5, 20255.0We come here all the time to buy goboard. We usually have to wait to get an employee to take it down as we buy in bulk. This time we asked Brian, best move we had made. He took the time to take it down and then offered to drive it out to our vehicle and help load it up. Such a relief for me or I'll be helping. I tried to give a review through the survey but the site would not let me. So Google here I come! Again Brian and Lassana (who helped Brian) were so helpful!
- RHRoger HeikkinenOct 29, 20251.0I HAVE to go here almost everyday for supplies for work. You can’t get good help here. Just tried calling to see if one of their machines is working. Would save me 3 hours of driving. I’ll get there and back before someone picks up the phone. Do better Lowe’s
- PRPamela ReitanOct 29, 20254.0Seems like this place does not always meet a mountain community's needs.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Silverthorne, CO?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt.
What are the store hours for Lowe's Home Improvement in Silverthorne?
The store is open Monday through Saturday from 6:00 AM to 8:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with the store closed on certain holidays such as November 27, 2025, and December 25, 2025.
Does Lowe's Silverthorne offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For items purchased online, returns can be initiated through your order history on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What types of installation services does Lowe's Home Improvement offer?
Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, doors, decks, HVAC systems, and more to assist with your home improvement projects.
What payment options are accepted at Lowe's Silverthorne?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can customers benefit from nearby places like minuteKEY and Blue Rhino Propane Exchange?
Customers can use nearby minuteKEY services for convenient key and locksmith needs, and visit Blue Rhino Propane Exchange for propane refills, enhancing the ease of completing home improvement projects around Lowe's.
Are there vehicle-related services near Lowe's in Silverthorne that could help customers?
Yes, nearby businesses such as Summit Ford and Top of the Rockies Truck Repair offer automotive sales and repair services, which can be helpful for customers driving to Lowe's or needing vehicle maintenance.
What shopping options are available near Lowe's for customers looking to combine errands?
Nearby outlets such as J.Crew Factory, Banana Republic Factory, and Levi's Outlet Store provide clothing and fashion options, allowing customers to shop for apparel and home improvement needs in one trip.