Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Numerous reviews highlighted poor communication and unresponsiveness from staff, particularly after sales.
Sales Experience
While some customers praised individual sales representatives for their knowledge and assistance, many reported negative experiences with staff indifference and lack of help.
Product Availability
Customers frequently experienced delays and issues with product availability, often leading to frustration and dissatisfaction.
Showroom Quality
The showroom received positive remarks for its extensive selection and quality of products, although some customers noted high prices.
Installation Issues
Several reviews mentioned problems with installation, including incorrect setups and lack of follow-up on issues.
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Spencer Helwig
3 days ago
5.0
Stunning appliances. If you can’t find what you want at Fergusons’ it doesn’t exist. Great holiday parties too.
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Kevin A.
Nov 11, 2025
1.0
I ordered a Wolf Speed oven, among several other appliances, from Ferguson on August 1st. The speed oven was supposed to be available within two weeks. Months later, it’s now November 11th, and I still don’t have it.
After not hearing anything for several weeks, I had to call my sales rep, Matthew Taft, to get an update. Only then did I find out the oven was backordered until November—something he never mentioned upfront. When I called around to other Wolf appliance dealers, they all told me they had known for weeks that this specific oven was backordered. That means Ferguson sold it to me knowing full well it wasn’t available, which is incredibly dishonest.
I designed my kitchen cabinets specifically around this Wolf model, so switching to a different oven isn’t an easy option. Still, I was told it would arrive by mid-November (already a three-month delay). Then, two weeks ago, I received confirmation that it would be in the first week of November. But here we are, November 11th—and now I’m told it’s backordered again until mid-December, with zero explanation.
Every time I call, I get vague promises like “we’ll look into it,” but nobody ever follows up. Between Matthew Taft (who rarely responds in a timely fashion and is very difficult to get on the phone), Dan Piemonte (sales support), and a Benjamin I’ve spoken to by phone, not one person has actually taken responsibility or provided a straight answer.
I spent about $14,000 with Ferguson, and once they got my money, it feels like nobody cared at all about fulfilling my order or keeping me informed. How can something go from “arriving next week” to “delayed another month and a half” with no reason given? It’s beyond frustrating and completely unprofessional.
I would never recommend Ferguson to anyone—poor communication, misleading sales practices, and zero accountability.
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Nadya Lambert
Aug 12, 2025
4.0
Lots of bathroom fixtures choices but the prices are extraordinary. Extensive showroom
KC
Kevin Carr
Jul 30, 2025
5.0
We bought our appliances here a few years ago. We’ve had a few issues with our appliances but our consultant, Erik, has been with us every step of the way ensuring everything was made right, while making it as easy as possible for us.
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Erin Ford
Jul 9, 2025
5.0
We’re writing on behalf of Four Brothers Contracting, a general contracting company based in Lakewood, CO. We work on large-scale remodels, custom homes, and exterior renovations — and we rely on Ferguson for a wide range of materials across many of our projects.
As with any industry, things don’t always go perfectly — but what sets Ferguson apart is how they handle issues when they arise. Their team has consistently been responsive, reliable, and professional.
We want to give special recognition to Michael Casper, who has gone above and beyond for us on a complex remodel. His communication has been outstanding, and he’s made sure that every aspect of our material orders has been handled with care. Michael’s professionalism and commitment to service have made a big impact on keeping this project moving smoothly.
We truly value our partnership with Ferguson and look forward to continuing to work with them on future projects.
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
They offer kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The store is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays and specified holidays.
How can I return an item purchased from Ferguson Bath, Kitchen & Lighting Gallery?
You can initiate a return within 90 days of receipt through your Fergusonhome.com account or as a guest by following the online return process detailed on their website.
Is there a restocking fee on returned items?
No, there is no restocking fee on returned items.
What payment methods does Ferguson Bath, Kitchen & Lighting Gallery accept?
They accept Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I cancel an order at Ferguson Bath, Kitchen & Lighting Gallery?
Orders can be canceled online shortly after purchase via your Fergusonhome.com account or by contacting customer service if the cancel option is not visible.
What should I do if my purchase was damaged in transit?
Set up a return online selecting 'damaged in shipping' as the reason, upload photos, or if damage noticed at delivery, refuse the items and contact customer service immediately.
What nearby businesses can help with interiors after shopping at Ferguson Bath, Kitchen & Lighting Gallery?
Precision Interiors offers countertop installation and interior design services, making it convenient to coordinate your kitchen or bath renovation projects nearby.
Are there dining options near Ferguson Bath, Kitchen & Lighting Gallery?
Yes, Smokin' Outlaw Kitchen, a barbecue and American restaurant nearby, is a great place to enjoy a meal before or after your visit.
Where can I find auto-related services near Ferguson Bath, Kitchen & Lighting Gallery?
Nearby, Denver Auto Shield provides auto detailing, glass service, and customization; GYEON USA offers event planning and auto detailing services.