Ferguson Bath, Kitchen & Lighting Gallery

3.6
224 reviews

About

Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.

Details

  • DeliveryNot available
  • Curbside pickupNot available

Location

Ferguson Bath, Kitchen & Lighting Gallery
1880 W Oxford Ave, Sheridan, CO
80110, United States

Hours

Reviews

3.6
224 reviews
5 stars
122
4 stars
26
3 stars
6
2 stars
13
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor communication and unresponsiveness from staff, particularly after sales.

Sales Experience

While some customers praised individual sales representatives for their knowledge and assistance, many reported negative experiences with staff indifference and lack of help.

Product Availability

Customers frequently experienced delays and issues with product availability, often leading to frustration and dissatisfaction.

Showroom Quality

The showroom received positive remarks for its extensive selection and quality of products, although some customers noted high prices.

Installation Issues

Several reviews mentioned problems with installation, including incorrect setups and lack of follow-up on issues.
  • SH
    Spencer Helwig
    3 days ago
    5.0
    Stunning appliances. If you can’t find what you want at Fergusons’ it doesn’t exist. Great holiday parties too.
  • KA
    Kevin A.
    Nov 11, 2025
    1.0
    I ordered a Wolf Speed oven, among several other appliances, from Ferguson on August 1st. The speed oven was supposed to be available within two weeks. Months later, it’s now November 11th, and I still don’t have it. After not hearing anything for several weeks, I had to call my sales rep, Matthew Taft, to get an update. Only then did I find out the oven was backordered until November—something he never mentioned upfront. When I called around to other Wolf appliance dealers, they all told me they had known for weeks that this specific oven was backordered. That means Ferguson sold it to me knowing full well it wasn’t available, which is incredibly dishonest. I designed my kitchen cabinets specifically around this Wolf model, so switching to a different oven isn’t an easy option. Still, I was told it would arrive by mid-November (already a three-month delay). Then, two weeks ago, I received confirmation that it would be in the first week of November. But here we are, November 11th—and now I’m told it’s backordered again until mid-December, with zero explanation. Every time I call, I get vague promises like “we’ll look into it,” but nobody ever follows up. Between Matthew Taft (who rarely responds in a timely fashion and is very difficult to get on the phone), Dan Piemonte (sales support), and a Benjamin I’ve spoken to by phone, not one person has actually taken responsibility or provided a straight answer. I spent about $14,000 with Ferguson, and once they got my money, it feels like nobody cared at all about fulfilling my order or keeping me informed. How can something go from “arriving next week” to “delayed another month and a half” with no reason given? It’s beyond frustrating and completely unprofessional. I would never recommend Ferguson to anyone—poor communication, misleading sales practices, and zero accountability.
  • NL
    Nadya Lambert
    Aug 12, 2025
    4.0
    Lots of bathroom fixtures choices but the prices are extraordinary. Extensive showroom
  • KC
    Kevin Carr
    Jul 30, 2025
    5.0
    We bought our appliances here a few years ago. We’ve had a few issues with our appliances but our consultant, Erik, has been with us every step of the way ensuring everything was made right, while making it as easy as possible for us.
  • EF
    Erin Ford
    Jul 9, 2025
    5.0
    We’re writing on behalf of Four Brothers Contracting, a general contracting company based in Lakewood, CO. We work on large-scale remodels, custom homes, and exterior renovations — and we rely on Ferguson for a wide range of materials across many of our projects. As with any industry, things don’t always go perfectly — but what sets Ferguson apart is how they handle issues when they arise. Their team has consistently been responsive, reliable, and professional. We want to give special recognition to Michael Casper, who has gone above and beyond for us on a complex remodel. His communication has been outstanding, and he’s made sure that every aspect of our material orders has been handled with care. Michael’s professionalism and commitment to service have made a big impact on keeping this project moving smoothly. We truly value our partnership with Ferguson and look forward to continuing to work with them on future projects.

Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery

How long do I have to return an item?

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

Which items are eligible for return?

*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below). To qualify for a general return, the item: Must be in resalable condition Must be free from scratches and/or defects Must not have been installed Must be in the original manufacturer’s box and packaging and be free of writing. Must not be missing pieces Must not be clearance/liquidations/closeout EXCEPTIONS Certain product categories have specific returns policies. Tile & Flooring Appliance Furniture