Ferguson Bath, Kitchen & Lighting Gallery

Reviews

• SC

  Sara Capra

  Dec 12, 2025
  2.0
  *Disclaimer: this is for an online purchase, not this specific store. When purchasing hardware, it's important to be able to hold it up to the cabinet and compare it with other products you're considering. Ferguson Home and companies like it have policies that don't match the reality of consumers buying their products and evaluating whether they will work for their home. Namely, hardware has to be in it's original packaging (so you can't see what it really looks like when holding it up to a cabinet, especially in different lighting which can really impact how the color of the handle looks on your cabinets). They also require that you pay for shipping to return the item and then charge you for shipping/take additional money out of your refund. The product I returned was in the same condition as when I purchased it and I received 25% of my money back. I recommend buying on Amazon (still be sure to confirm policies for each product) or using a company that better understands its customers.
• KH

  kimmey hassett

  Dec 11, 2025
  1.0
  We spent over $15,000 on plumbing fixtures for our new build, and the experience has been extremely disappointing. Ferguson sent us wrong items and even left out items we had ordered. When we contacted customer service, instead of taking responsibility, they made us pay for the replacement items upfront and told us we’d only get a refund once the incorrect items were returned. This is such a poor way to do business. If a company makes a mistake—especially on an order this expensive—they should be the ones to fix it without putting the burden on the customer. To make matters worse, when the reordered items arrived, they were missing parts. Between the lack of accountability, the customer service frustration, and the quality control issues, this has been a stressful and disappointing experience. I expected much better from a company of this size. Would not recommend based on our experience.
• JL

  Jamie Lee

  Dec 8, 2025
  1.0
  Go direct to buy Moen products. Not sure how Ferguson sources their products but they have colors that Moen does not even make for this product. I wanted brushed gold, they convinced me this the darker, copper is the Moen brushed gold. After installing, I left a review, Moen contacted me. Made it right and sent the actual Brushed Gold. Which is a huge difference. The salesperson never responded, and Ferguson's follow up is mediocre. Leaving me to pay for 2 installations. Just know Moen does carry the brushed gold you want, just do not buy it at Ferguson.
• SH

  Spencer Helwig

  Nov 20, 2025
  5.0
  Stunning appliances. If you can’t find what you want at Fergusons’ it doesn’t exist. Great holiday parties too.
• KA

  Kevin A.

  Nov 11, 2025
  1.0
  I ordered a Wolf Speed oven, among several other appliances, from Ferguson on August 1st. The speed oven was supposed to be available within two weeks. Months later, it’s now November 11th, and I still don’t have it. After not hearing anything for several weeks, I had to call my sales rep, Matthew Taft, to get an update. Only then did I find out the oven was backordered until November—something he never mentioned upfront. When I called around to other Wolf appliance dealers, they all told me they had known for weeks that this specific oven was backordered. That means Ferguson sold it to me knowing full well it wasn’t available, which is incredibly dishonest. I designed my kitchen cabinets specifically around this Wolf model, so switching to a different oven isn’t an easy option. Still, I was told it would arrive by mid-November (already a three-month delay). Then, two weeks ago, I received confirmation that it would be in the first week of November. But here we are, November 11th—and now I’m told it’s backordered again until mid-December, with zero explanation. Every time I call, I get vague promises like “we’ll look into it,” but nobody ever follows up. Between Matthew Taft (who rarely responds in a timely fashion and is very difficult to get on the phone), Dan Piemonte (sales support), and a Benjamin I’ve spoken to by phone, not one person has actually taken responsibility or provided a straight answer. I spent about $14,000 with Ferguson, and once they got my money, it feels like nobody cared at all about fulfilling my order or keeping me informed. How can something go from “arriving next week” to “delayed another month and a half” with no reason given? It’s beyond frustrating and completely unprofessional. I would never recommend Ferguson to anyone—poor communication, misleading sales practices, and zero accountability.

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