Find everything you need for home upgrades at Lowe’s in Northglenn, CO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
While some customers praised individual staff members for their helpfulness and friendliness, many others reported poor customer service experiences, including long wait times and unhelpful responses.
Product Issues
Numerous reviews highlighted issues with product quality, including receiving used or defective items, and problems with orders and deliveries.
Pricing and Policies
Customers expressed frustration with pricing discrepancies, deceptive sales tactics, and strict return policies that were not clearly communicated.
Store Environment
The store was described as clean and well-stocked by some, but others noted issues with product availability and the need for better organization.
JA
john andrada
5 days ago
1.0
Just left lowes and didn't end up buying a single thing. Waited to get help getting tools from the cage for about 20 minutes. I asked for some one to come help and they never came. I asked some one else for help and he said im busy helping some one one else and just walked away. Didn't say he could help me afterwards or that he would call some one. He just walked away. So we gave up and just went to get things we didn't need help for. Then at the register we needed some one to help us put in our military discount because the whole freaking link to add it to your account is down and that same man and another woman were both helping one guy scan all his stuff for another 5 mins so we left our things there and walked away. Horrible customer service from the night people Wednesday Jan 7th.
PC
Phil Corona
Dec 31, 2025
5.0
The one place for the best prices.
TM
Tristan Martin
Dec 4, 2025
5.0
Went in and was immediately greeted by Nick who was very helpful and friendly. He knew his product and helped me find the right thing is was looking for. It’s people like Nick that make that store so much better than other locations.
JR
Jeremy Ridley
Dec 2, 2025
1.0
I honestly wish I didn't have to write this, but my efforts to resolve issues with the company is going nowhere. This review is in regards to ordering a storm door from Lowe's with install. We first went into this store on June 7th. That's correct almost 6 months ago. We set up for a door measurement to ensure the size and details of the door. The door get's ordered, it takes six weeks for the door to come in, install gets scheduled, install day comes, we inspect the door prior to installation only to find out the door was ordered wrong. It was hinged on the wrong side. The door is sent back to Lowe's, they can't find the door which delays them being able to order a new door by a week, a new door finally gets ordered, another 6 weeks go by, the door get's installed a week later, and after installation it's noticed that the door is defective from the manufacturer. Installer was supposed to call Lowe's, never does, I have to call Lowe's, a couple weeks goes by as Lowe's tries to figure out what they are going to do, finally they want to process as warranty work, door get's ordered, another six weeks pass, the new door has a defect, another order put in, several weeks pass again, another install date established, install never happens, I call Lowe's instead of them calling me, I get told the associate is out, I ask to talk to a manager, no manager on duty, I call Lowe's corporate, they say the door was defective and a new date is set for another two weeks out. They don't have a manager to talk to me either. So we sit here 6 months from our original inquiry to have a storm door installed, no management to talk to, and told it will be another 2 weeks before the store receives the new door. Absolutely no accountability for their poor customer service. I cannot with a good conscience recommend doing any business with Lowe's for any type of project that requires them to source out their product or work. I highly suggest going straight through a local company who does everything in house such as Renewal by Anderson. You will pay more, but you'll get a better experience and product. Sorry Lowe's you lost me as a customer.
FR
Fany Rushford
Nov 29, 2025
1.0
Aaron at the appliance department lied by telling me I’d have my fridge and stove delivered next day of purchase.
That was the reason I decided to move forward with the purchased at their location.
So the Black Friday “savings “ went into eating out all weekend as I had gotten rid of the old appliances due to the fact that they swore up and down the new ones would be delivered next day .
No one is able to help , no manager at the store or distribution center , this has created a major inconvenience for my family and a child with disabilities which we have to keep special food in the fridge without a fridge this incident has made it a horrible experience with Lowe’s .
If you purchase at Lowe’s reassure yourself that they’re not lying to you with a delivery date just so they can get your $$
I will be submitting a formal complaint to the better business bureau.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Northglenn?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Northglenn?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's Home Improvement in Northglenn offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent as your status changes.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement in Northglenn?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, windows, roofing, lighting, blinds, cabinets, and more.
What nearby places can help me find propane for my outdoor grill?
Blue Rhino Propane Exchange, a propane supplier, is located near Lowe's and is a convenient option for exchanging propane tanks.
Where can I find nearby dining options after shopping at Lowe's Home Improvement?
Nearby restaurants include Cinzzetti’s (Italian buffet), Texas Roadhouse (steakhouse and American cuisine), and Atlanta Bread (sandwich shop).
What nearby parks can I visit near Lowe's Home Improvement in Northglenn?
Grant Park and Larson Park are nearby and great spots to relax or recreate before or after your shopping trip.
How can nearby locksmith services assist me when visiting Lowe's?
Minute Key and KeyMe are nearby locksmith services that can help with key cutting or lock issues, which can be handy if you need new keys while working on home projects.