Lovesac

Reviews

• CR

  Cebastian Ramirez

  3 days ago
  5.0
  Ask for Malcom! Malcolm at the Park Meadows location in Denver, Colorado is the model associate. He was the first to approach us in the store (young couple, late 20s), and immediately began answering every single question we had about the sactionals. He was patient, knowledgeable, and attentive; even going back to re-explain each configuration for us several times. Our interaction with him not only solidified our desire to buy a Lovesac, but also encouraged us to leave him a review because he was that helpful. I'll recommend all of my friends to ask for him when they wish to buy a Lovesac!
• ES

  Elizabeth Schlossberg

  Oct 26, 2025
  5.0
  Review for Alanna at Park Meadows Store We came in this morning with our two young kiddos looking to buy a couch for our new home. We weren't familiar with Lovesac and Alanna was so incredibly helpful, patient, and detail oriented! She understood exactly what we were looking for, and helped us understand all of the options and permutations. She is so talented at explaining the differences between all the different options (probably because she is also a 7th grade teacher!!). We walked in just planning on browsing, and we ended up staying a full hour and planning our exactly what we needed. Will be purchasing soon! Thank you so much Alanna!!
• AL

  Adam Levine

  Sep 15, 2025
  2.0
  Honest assessment; the Couch itself is very well made, very sturdy and comfortable. I do like how modular it is and while simple as in not complicated, it is a bit difficult to wrangle physically. However the service is terrible...both at the store on home office. We did not get all the pieces as ordered, called to correct it, was assured I would receive all the pieces as originally configured. Received more pieces, not the pieces that were to be replaced mind you, no, these are completely new pieces that had nothing to do with current or original designs. Now we are past 60 days, still dont have the right pieces, they won't replace what they should have or send out (unless I purchase separately) what I paid for. So now I have a $10,000 mismatched couch, no help and useless couch pieces. Probably not worth it in the long run.
• JF

  Jay Frank

  Jan 26, 2019
  4.0
  WARNING! Horrible customer experience. We ordered a full sactional over three years ago and can't get them to match fabric to one of their most popular colors. The reality of the situation, is that they delivered a different fabric from what I originally ordered. Before delivery, someone removed all the skews and barcodes, so the fabric could never be matched again. It's sad that there's no support behind fixing a LoveSac mistake that leaves a client with mismatched furniture. Furniture for life, comes at a very high price! Be careful, they do not stand behind the promise. (Revised EDIT): I wanted to leave my initial review because this situation was rough. But, it deserves a revisit and edit. Sarah @ LoveSac mobilized on this review and actually mitigated the situation to my favor. She investigated the entire purchase(s) and managed to bring everything together into a wonderful solution. Two years later and the family still loves their amazing couch. The product is amazing quality and the functionality is equally as impressive. We love our sacs.

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