Customer Service
Many customers praised the helpfulness, knowledge, and responsiveness of staff, particularly highlighting individuals like Marty and Kevin.
Installation Experience
The installation process received positive feedback for being smooth, professional, and accommodating, with teams going the extra mile to ensure customer satisfaction.
Product Quality
Customers expressed satisfaction with the quality of the hot tubs and related products, often mentioning their enjoyment and ease of use.
Communication Issues
Some customers reported poor communication and delays regarding orders and service, leading to frustration and dissatisfaction.
Post-Sale Support
Several reviews noted ongoing support from staff after the sale, with employees readily available to assist with maintenance and questions.