Lowe's Home Improvement

Reviews

• DD

  D DeBerardinis

  Feb 17, 2026
  2.0
  I understand the risk of fraud to bottom line, but having a completely rigid return policy with no common-sense exceptions is poor business practice. In addition, associates had no apparent care for loss of subsequent sale. I'll take my business elsewhere, realizing they don't care that I do.
• JD

  Jeremy Derr

  Feb 12, 2026
  5.0
  Oh, i cant remember her name. The lady at the check out. Her name started with a S. Anywho.. she was amazing. Helped me with my arms full and helped with scan and check out. Very knowledge at her job and work ethic is absolutely amazing. I picked up two fruit trees to prepare for Florida. But i appreciate yall. The gentleman who guided me back to the fruit trees cause they were moved from the greenhouse to the inside. I will always return to this lowes. Customer serice here is great. Thank you both for making my day better. Will be transplanting Saturday! Much love, peace and light yall.
• JA

  Jennifer Abbenhaus

  Jan 26, 2026
  5.0
  Kim in Home Decor, an amazing gal in windows, and Zach (who helped with a microwave order) were so incredibly helpful with a project I'm working on. They went above and beyond to help me find solutions and I couldn't be more grateful!
• RS

  Robert Sinnock

  Jan 25, 2026
  1.0
  Very negative experience! I received a Return Authorization from the manufacturer for a defective refrigerator which I had purchased from Lowes. I went into this store and was told by the Appliance Department Manager that it had to be an exchange for an equivalent refrigerator, but my existing refrigerator had to be picked up and returned first. This process was initiated. One week later my refrigerator was still not picked up. I returned to the store to see what the problem was. An assistant return department manager re-initiated the pickup and informed me that it did not have to be an exchange and I could receive a refund after the pickup. A week later still no pickup. I go back to the store and met with the Return Department Manager who initiated the pickup again and he told me explicitly that I would get a refund after it was picked up. Two days later it was picked up. I was told by the warehouse that picked it up that the refund was in process, but that it could take 3 to 10 days. After 10 days I called back to the warehouse to inquire about the refund and was informed that they couldn't do it, and I needed to go back to the store to get it handled. Since I had been assured multiple times that I would be getting a refund, in the interim I had gone ahead and purchased a replacement refrigerator from a Lowes competitor. When I contacted this Lowes store again about the refund I was informed by the Appliance Manager, Candy, that there could be no refund and it had to be an exchange. I explained that the Return Department Manager, and others, had overridden what she had originally told me and that I would get a refund. At this point the Return Department Manager, Jeff, refused to honor his assurance regarding the refund and deferred to the authority of the Appliance Department Manager. Since I had already purchased a replacement refrigerator this created quite a problem. I argued and asked to speak to the Store Manager but was informed he was on vacation. After a lot of discussion I finally gave up and accepted the reality of an exchange only which I ultimately ended up doing. How is the Customer to know which of the various employees putting out conflicting information is correct? I assumed that the Return Department Manager was a higher authority than the Appliance Department Manager, but boy was I wrong! This is a terrible way to treat customers. Candy, the Appliance Department Manager, claimed she was sorry about my problem, but tough luck! Beware, these employees don't care about the Customer.
• CO

  Carrie Olson

  Jan 4, 2026
  5.0
  I am adding a review because I have never experienced such outstanding customer service anywhere before! I bought a refrigerator in early December and by early January, it was apparent I had a lemon. I was afraid I was going have a hard time getting it returned or replaced or fixed because I was outside of the 48 hours even though I had let them know about my experience. However, I was so pleasantly surprised today when first Esther then Candie came to my rescue. They listened to my problem and immediately work to find a solution. Candie called Frigidaire and explained the problem and they are coming tomorrow to pick up my refrigerator that doesn’t work. I am so impressed with this store and the customer service! I have never bought anything from Lowe’s before and I will certainly be back to buy another refrigerator that is not Frigidaire. Esther already found some options for me. Outstanding service!

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