Find everything you need for home upgrades at Lowe’s in Grand Junction, CO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, including unhelpful staff and rude interactions.
Employee Helpfulness
While some customers praised individual employees for their helpfulness, many expressed frustration over the lack of available assistance and long wait times for help.
Product Availability
Customers noted a good selection of products, but there were complaints about stock issues and the inability to find items that were supposedly in stock.
Installation Issues
Several reviews highlighted problems with installation services, including delays and poor communication, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences, particularly with specific employees who provided excellent service.
PL
Patricia Lopez
Jan 4, 2026
5.0
We had the best experience at our local Lowe’s over the weekend. There was a pair of electric pruners that hadn’t been restocked in a while, and Parker and Cohen were very patient and helpful. They helped us over several hours and helped us get the pruners we wanted. Thank you, Parker and Cohen, for helping us and being so patient with us!
BS
Bill Sant
Jan 2, 2026
4.0
Like shopping there, but seems like carrying less products and totally understaffed!!!
AJ
Alpha John
Dec 13, 2025
1.0
A bunch of old people who don't serve you, terrible customer service, and they don't have all the brands on the market either.
CN
Craig Newman
Dec 4, 2025
1.0
Mill Works department dropped the ball 3 times. They under charged me twice which resulted in the transaction was cancelled. They had to special order a simple 3.0 door which got lost with Boisce Cascade only to be lost. After 3 months of excuses I am taking my business somewhere else.
SS
Sarah Spivey
Dec 1, 2025
5.0
Some stores just need recognition for being amazing. We have now been in GJ for a month, and I have had several interactions as we are remodeling our new to us house. First, the flooring guys (I think Deondre and Steve?) were above and beyond helpful. They helped me put together my first pro order and enjoy the benefits of. Next the paint department...Nick and (I believe) Mike? made my day on Black Friday. They were slammed and still made time to help me with my paint type selections and get all 5 colors mixed in a timely manner while also dealing with the Black Friday madness. My last shout out goes to Cherrill and her team in Order pick ups. Friendly, helpful and even helped me get all the materials packed in the car. And to the young man who pointed me in the direction of Boot Barn...Thank you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Grand Junction, CO?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Grand Junction?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain days.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account, and you'll receive email updates if there are any changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by initiating the process in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's in Grand Junction?
Yes, a wide range of installation services are offered including appliances, flooring, cabinetry, doors, faucets, lighting, and more.
Where is Lowe's Home Improvement located in Grand Junction?
Lowe's is located at 2525 Rimrock Avenue, Grand Junction, CO 81505.
What nearby places can help with my home improvement needs after visiting Lowe's?
Nearby helpful places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Lowe's ProServices for additional building supplies.
Are there nearby shopping and dining options near Lowe's in Grand Junction?
Yes, you can visit Rimrock Marketplace for shopping, Dollar Tree for discount items, or enjoy a meal at Red Robin Gourmet Burgers and Nothing Bundt Cakes close to Lowe's.
Can customers easily access Lowe's if coming from nearby transit or amenities?
Yes, Lowe's is near various retail and service centers such as The UPS Store 5741 for shipping needs and Walmart Pharmacy for pharmacy services, making it convenient for customers running errands.