American Furniture Warehouse

Reviews

• ZB

  Zach Bieber

  Apr 9, 2026
  1.0
  I bought a couch, entertainment stand and area rug. I was told they had all the furniture I bought. A day out from the delivery date, they call me to notify me my couch didn’t get to their warehouse yet… when they said they had it. So I was then told it would be a day late. Okay, annoying, but fine. I call them to discuss when it will be delivered the following day, when they inform me that they never rescheduled the delivery and only put in their notes to reschedule it. I had told them, on multiple occasions that it needed to be delivered that week, as I’d be out of town. And they assured me that all the furniture was available and would be delivered in two days. I was lied to, and you’d think you’d get at least adequate treatment when you spend this kind of money. I canceled the entire order and I refuse to ever spend a dime here. Completely wasted my time, they could’ve just told me it wasn’t available and I would’ve shopped elsewhere to begin with. These people are inconsiderate of other people’s time.
• MS

  Mikey Snyder

  Apr 2, 2026
  1.0
  I used to love this place I shopped here for years furnished two houses from these guys the manger used to be very negotiable when it came to items that were on recall or last in stock items the manger now literally looks down upon you like he is better than you while trying to explain why he doesn’t want his employees who are commission based to earn a paycheck I have been in the sales industry for years and as a manager of three store he is very unprofessional and he only manages one store I will be contacting the Denver office regarding his performance
• TB

  Tanner Bass

  Mar 30, 2026
  5.0
  I had a wonderful experience, Andrew Gomez helped us get in and out, my mother had to catch a flight and he got us done very fast, he is a great worker!!
• MM

  Momma

  Mar 27, 2026
  1.0
  I have bought furniture here for years without incident. I purchased a desk over a month ago that I was told would be in the store within two weeks. Every time I call for an update I get the run around. I’d complain about the “salesman” except I don’t know his name. He should not have received any compensation for my purchase. He didn’t help & sent me to a cashier to check out. Worst customer service I’ve had in a minute…
• GG

  Garett

  Mar 26, 2026
  1.0
  Havnt had the couch maybe 4 weeks. $2.5k couch and bolts coming loose, the wood underneath you can see is chipping and falling out. The seat does not shut anymore because of these brackets failing. Was a great couch, I thought. Submitted a claim and they just want all kinds of different photos. I wish someone would come look at this in person to actually see what’s going on. Photos don’t do justice.

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