Furniture Row

Reviews

• VB

  Virginie Berron

  Mar 4, 2026
  3.0
  We went in looking for a leather sofa and initially had an excellent in-store experience. Jesus, the Assistant Store Manager, was very friendly and professional. Upon completing our purchase, he eagerly asked us to submit a review on their site, which we were happy to do at the time. Unfortunately, the experience changed after delivery. The couch arrived two weeks later missing the base feet. We have called numerous times and even stopped back in the store for an update, only to be told, “I will let you know when they arrive.” It has now been over two months with no updates or follow-up. We are extremely disappointed in the lack of communication and customer service. It’s hard to understand why something as simple as sending replacement base feet has taken this long. At this point, it looks like we may have to build our own. Due to this experience and the lack of follow-through, we would not give them our business again. One month later, we received our sofa feet with Christina's professional follow-through. Much appreciated.
• JA

  Josh Anderson

  Feb 15, 2025
  1.0
  Company had zero communication for delivery and continuously pushed back date 3+ weeks. Ultimately had to get a truck and pick it up myself. They will tell you anything to make the sale and once they run your card, your SOL for delivery or having it in stock. Avoid the hassle and go to grand junction or Denver.
• LH

  Laura Hanssen

  Apr 4, 2024
  5.0
  Just bought an area rug with Cheyene’s help. When the rug arrived at the store I went to pick it up and Sebastian had it ready for me and he walked it to our car. Super helpful staff.
• CP

  Cheryl Page

  Aug 31, 2023
  5.0
  Great service. Friendly staff. Informed and willing to help. A+

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