American Furniture Warehouse

Reviews

• SS

  Sarah Strobel

  Apr 18, 2026
  5.0
  We had the best service from the time Nick checked in on us till the time everything was delivered. Nick was through with all of our needs, took his time, gave us all our options, and had the best customer service. We will never go anywhere else unless we consult with nick first... we just had everything delivered and the delivery crew was kind, quick, respectful of our home and had great attitudes with the best service. All around extremely thankful
• MH

  Matt Hopper

  Apr 8, 2026
  5.0
  Went to the Firestone store and Matt Stacey was excellent. Very knowledgeable and very efficient. Made purchasing a breeze and then when we couldn't load everything in our truck he made it simple to switch part of it to our other delivery order. Had furniture delivered to the mountains and our driveway is pretty tight. The delivery guys made it look easy and then carried our dressers upstairs and set everything in its place and took the trash with them. Overall a great experience as we have come to expect from AFW.
• KB

  Kayla Black

  Apr 6, 2026
  3.0
  I am very disappointed with our overall experience with the Firestone AFW location. While our sales person in the store was great, we received multiple damaged items in our original delivery. The wrong hardware was sent for a table which damaged the table, a dining chair was damaged, and a recliner broke in the truck. A new recliner was delivered on a second delivery but not the replacement table or chair. The replacement recliner was also damaged and had to be replaced again. I had to call to arrange all damaged items to be replaced in the same trip because we have had to take off of work for all deliveries. In our third delivery the table and recliner were in good condition but the delivery person damaged the replacement dining chair. We now will be going to the store to pickup another dining chair to avoid more time off of work. We also have items still on back order, which we were aware of, and are hoping we do not experience any more issues with the delivery of those items.
• DA

  Devin Allison

  Mar 31, 2026
  5.0
  We got a fair price on a great new sectional - just what we were looking for. They made the process simple. Delivered in two days and installed in minutes. Everyone was prompt, friendly, communicative, and knowledgeable. Great experience and excited for our new furniture!
• JJ

  Jimmie Junior

  Mar 27, 2026
  5.0
  I’m a 58 yo jolly gent who just moved into his new forever home. I needed to furnish my bedroom and living room, but needed assistance with selecting the right pieces. Kathy Gurule from the Firestone AFW location Took the time to understand my needs and scour the showroom for the exact pieces I needed. Her expertise, kindness and support was invaluable. I love the pieces I have and highly recommend Kathy should you need any advise or support Thank you AFW and thank you Kathy for being so amazing.