La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Many customers praised the helpfulness and professionalism of the sales staff, noting their attentiveness and knowledge.
Delivery Experience
Delivery was generally reported as timely and professional, with delivery personnel being courteous and careful.
Product Quality Issues
Several customers expressed dissatisfaction with the quality of the furniture received, citing issues with comfort and durability.
Sales Process
The sales process was often described as smooth and non-pushy, allowing customers to make informed decisions.
Mixed Experiences
While many had positive experiences, some customers reported significant issues with customer service and product satisfaction.
SM
Sean Moriarty
1 day ago
5.0
Great place with friendly, knowledgeable sales people. They were able to help me pick out the La-Z-Boy that worked best for me and my space. Will definitely be buying another in the future.
CC
Celi Celi
3 days ago
1.0
I ordered a chair at the end of December. They brought it a week ago but the legs didn’t fit and the pattern was off set, the lines did not match from the seat to the leg rest. I refused it and the delivery guys said they couldn’t leave it without legs. They said I would get a call that day, last Monday, from the store. No one called. I called on Tuesday, man said I would get a call after they discussed what needed to be done. No call. I called again on Thursday, the lady said the salesman and manager were off until Saturday and she could not give me any information.
This is very poor customer service. I doubt I will get a call back today. It shouldn’t be this hard for a chair that costs $2,000.
MS
Michelle Search
Feb 20, 2026
3.0
Love the product and sales team was great. Having issues with the pieces not staying attached to each other - definitely some design issues. Also wasn’t built correctly by the installers abs we had to re-assemble it ourselves.
CN
Candace Ng
Feb 14, 2026
5.0
We had a wonderful experience at La-Z-Boy thanks to Heather S.! She was knowledgeable, friendly, and truly attentive to what we were looking for. She helped us find the perfect recliner, and we absolutely love it. Highly recommend asking for Heather!
LF
Lynda Freas
Feb 12, 2026
5.0
Our experience at the Lakewood La-Z Boy was excellent. Phil was very knowledgeable about the features of various recliners and helped us choose the one that suited us best. It was a very pleasant shopping trip.