Brand Certified
International Hot Tub Company
4.6(202 reviews)
Certified by International Hot Tub Company • Mar 01, 2026
Business Details
4275 Broadway, Denver, CO
80216, United States
Certified by International Hot Tub Company • Mar 01, 2026
(303) 296-7727
Certified by International Hot Tub Company • Mar 01, 2026
About
Certified by International Hot Tub Company • Mar 01, 2026
Hot Tub Store
Location
Certified by International Hot Tub Company • Mar 01, 2026
Hours
Certified by International Hot Tub Company • Mar 01, 2026
Reviews
4.6
202 reviews
5 stars
173
4 stars
9
3 stars
6
2 stars3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and going above and beyond to assist with purchases and service.
Product Quality
Customers expressed satisfaction with the hot tubs purchased, highlighting their performance and the positive impact on their daily routines.
Installation and Delivery
The delivery and installation teams received high marks for their professionalism, efficiency, and thorough orientation provided during setup.
Post-Sale Support
Several reviews noted excellent ongoing support and maintenance services, particularly from specific staff members like Lindsy and Matt.
Mixed Experiences
Some customers reported issues with service delays and communication, particularly regarding repairs and warranty claims.
- AKAndy kroeningFeb 24, 20265.0Tom was fantastic and very helpful! Great customer service! Helped me with a trouble with my Hot Springs Spa and now I’m back to 100% thanks to his help and team! Didn’t know they had chemicals, lots of parts and filters in stock as well! Great experience!
- EFEric FlinkFeb 19, 20264.0We have had Hot Springs hot tubs through IHT for almost 20 years. Good service when we need it
- TLTim LewkowFeb 19, 20261.0I used this company to purchase a replacement hot tub cover, and the experience was far more frustrating than it should have been. From my first email to final installation, the process took 121 days. The cover itself cost $1,000, which I was prepared for. What I was not prepared for was being surprised with a $200 installation charge at the end. Communication was exhausting. I exchanged 26 emails with Walter Bertini, made approximately six phone calls to the office, and spent hours on hold trying to get updates. The level of effort required on my part to simply get a status update was unreasonable. On the day of installation, four people arrived at my house to install eight screws — something I would have happily done myself had the cover come with basic instructions. After waiting four months, that felt especially unnecessary. The office staff was consistently rude, and overall the company feels outdated in both its operations and customer service approach. The large sign on I-25 tells you everything you need to know — it reflects a business that hasn’t evolved with the times. I would not recommend this company based on my experience.
- AZAnita ZachariahFeb 8, 20265.0Bought my second hot tub (moved- sadly had to leave my old hot tub there !) from international hot tub. Matt Armstrong is so friendly and will go the extra mile for you. My hot tub is great and I got the right specifications for my house and I love that it’s a local company with neighborly feel Highly recommend them !
- RCRob CareyFeb 1, 20265.0Skyler was amazing. He is very knowledgeable and answered all of my questions. I was very impressed and would recommend 10 out of 10.
Brand Certified Facts from International Hot Tub Company
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Certified March 01, 2026Yext Knowledge Graph
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