Extra Space Storage

4.5
484 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 4170 Tower Rd in Denver, CO today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, non climate controlled units available, parking spaces, security access to your floor only, golf carts available, electricity available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
4170 Tower Rd, Denver, CO
80249, United States

Hours

Reviews

4.5
484 reviews
5 stars
389
4 stars
37
3 stars
16
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jessica and Genesis received high praise for their exceptional customer service, with many customers highlighting their helpfulness and professionalism.

Facility Condition

The facility is generally reported as clean and well-maintained, although some customers experienced issues with unit cleanliness and security.

Security Concerns

Several reviews raised serious concerns about security, including reports of break-ins and inadequate responses from staff regarding these incidents.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about rude staff and deceptive pricing practices.
  • ZJ
    Zakia John
    3 days ago
    5.0
    Jessica was amazing !!
  • AH
    Allen Harms
    3 days ago
    5.0
    Jessica was fantastic!!
  • SR
    Shaffner Reed
    Dec 30, 2025
    5.0
    Jessica was great she helps us tremendously and has a,heart of gold if you need a,storage this the place to come i recommend this place top notch 👌
  • FB
    Fred Baker
    Dec 20, 2025
    5.0
    Ms. Jessica is nothing but professional and extremely courteous.
  • TT
    TJ Treantos
    Nov 20, 2025
    1.0
    I need to provide personal feedback and request immediate answers regarding my recent experience with your facility. I opened a 30x10 unit on Tuesday, November 18. Before arriving on my move in date, I called the office three or four times to ask basic questions and confirm expectations. Each call was rejected. When I walked in, the employee said, “oh, you’re the one that keeps calling me” with clear irritation. She had a friend inside the office who she gave more attention to than her actual job. Her attitude was unprofessional and she offered zero customer service or courtesy. When I went to access the property, the gate was stuck open on one side, which was very concerning for my first visit. I wondered if this was normal. When I reached my unit, it was not clean. There was dirt, debris, leaves, and cobwebs throughout the entire space. My daughters and I had to spend forty five minutes to an hour cleaning the unit before we could even move anything inside. Now today, Thursday, November 20, only two days after moving in, I received a call that my unit was broken into. This has been the worst experience I could imagine with a storage company. I need answers right away. What happened, how this will be resolved, and what steps you are taking to address the employee behavior, the lack of security, the open gate, and the condition of the unit? I expect a prompt response.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.