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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, cash, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the access hours for US Storage Centers in Castle Rock?
The gates are accessible daily from 6:00 AM to 10:00 PM.
When are the office hours at US Storage Centers in Castle Rock?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, and Saturday from 8:30 AM to 5:00 PM. It is closed on Sundays.
What forms of payment are accepted at US Storage Centers?
You can pay with cash, checks, VISA, Mastercard, cashier's checks, or money orders.
Do I need to sign a long-term lease to rent a storage unit?
No, rentals are on a month-to-month basis without long-term obligations.
Are there any items I am not allowed to store at US Storage Centers?
Items such as liquids, explosives, flammable liquids, toxic materials, and perishables are prohibited.
Can I reserve a storage unit online at US Storage Centers?
Yes, you can reserve and rent units online hassle-free without any credit card holds.
Does US Storage Centers offer moving supplies and locks for sale?
Yes, the facility sells boxes, locks, and moving supplies for customer convenience.
What nearby car wash facilities can I visit when coming to US Storage Centers?
Meadows Express Car Wash and Cobblestone Car Wash are conveniently located nearby for vehicle washing and detailing services.
Are there nearby convenience stores or gas stations near US Storage Centers?
Yes, Maverik Adventure's First Stop and Kum & Go offer gas, convenience items, and fast food close to the storage center.
What recreational spots are close to US Storage Centers for a visit before or after my storage trip?
East Plum Creek Nature Trail nearby offers hiking, biking, and outdoor recreation opportunities.