Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Castle Rock, CO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,273 reviews
5 stars
698
4 stars
274
3 stars
103
2 stars
54
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Several reviews noted issues with stock availability, including items being out of stock or not found despite being listed online.
Installation Issues
Customers reported significant problems with installation services, including delays and poor communication from third-party contractors.
Checkout Experience
There were complaints about the self-checkout system being inconvenient and causing delays, with some customers preferring traditional checkout.
Mixed Experiences
While many customers had positive experiences, others expressed frustration with corporate policies affecting customer service and return processes.
- JBJosh Borgsmiller3 days ago1.0APPLIANCE BUYER BEWARE: Do not buy any appliances from this location. I just purchased a brand new Maytag washer and dryer and within a day of delivery, the washer was leaking from the drum and the dryer had a failing circuit board. They only offer a 48 hour return window before defaulting to manufacturer warranty. Luckily both failed within that window, so I was able to get a full refund and return on two somehow defective units. Let me be clear, Luke and any other associate I've talked to have been amazing, but the quality of the products that Lowes sells are not worthy of the same praise. It's also clear from other reviews that this store has a serious quality control issue with other appliances. I do not recommend any appliances from this location.
- PMPamela Martin5 days ago5.0We had some Lowe's cash to redeem from earlier purchases we had made. I had no idea how to do so when Jeff to the rescue! He rang us up at the pro center and then explained how to use the balance we had acquired. He also suggested downloading the app which made it much easier to track and pay. Thanks Jeff!
- JAJesus AngelJan 1, 20265.0Thank you to Adam, Joshua, Michael, and Celeste for all of their help and professionalism during my recent visit to purchase my brand new snowblower.
- MLMatthew LynnDec 18, 20251.0Rented a carpet cleaner and told I couldn’t get my cleaning deposit back because the underside of the machine was dirty. Yes, under the machine where the wheels are. That wasn’t even covered by the cleaning instructions. I was in a hurry to get to my daughter’s Christmas party so I didn’t complain. Now I’m down over $40 of cleaning fee because I didn’t clean it to the staff member’s personal standards. Staff member was Jadon.
- JJJimNov 26, 20252.0Here’s a story for you… you purchase a 48 inch built-in refrigerator made by Kitchenaid/Whirlpool from Lowe’s. This is not a cheap fringe. It was $11,000. We have the exact same model in our house in Arizona, but it was a few years older. We really liked the KitchenAid built-in unit. The Lowe’s so-called “installers”showed up and didn’t do a very good job installing the fridge. They were more or less just delivery guys. However, that’s not the reason for this review. I had to remove the packaging, connect the water connection to the fridge, put the screws in to hold it in place, etc. The reason for writing this review is the fact that the icemaker has never worked in this unit. I contacted Kitchenaid (Whirlpool) and they sent out their “certified” repair group which is called Best Service Company. The name of the company is ironic because they are certainly far from the best. They came out to the house initially and replaced the icemaker itself, and then some form of controller board for the icemaker. They never hung around long enough to even try a cycle on the icemaker. They assumed that it was functional. With this icemaker, we get about one cycle per 24 hour period if we are lucky. That means we get about eight cubes per day if it cycles at all. We have another Kitchenaid in the basement bar that makes at least four cycles a day. The icemaker design is very very similar. We called best service company the next day and they scheduled a tech to come back out again. I don’t know what they did, but they were only here about 20 minutes and then left. The icemaker still didn’t work so we called best service company out for a third time. They left us a note to contact whirlpool directly, which we did. Whirlpool then proceeded to tell us that best service company told them that the icemaker is working as designed. This completely dead ended our possibility of ever getting ice from our $11,000 refrigerator. We contacted Lowe’s and they said there’s nothing they could do and the factory would have to repair or replace the unit. I sure wish Lowe’s could figure out a way to put pressure on whirlpool to provide us with a working refrigerator. It has now been over a year with no resolution. Why should I buy from Lowe’s in the future?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Castle Rock?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage solutions.
What are the store hours for Lowe's Home Improvement in Castle Rock?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Castle Rock offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What is the return policy for items bought at Lowe's Home Improvement?
Most items can be returned within 90 days. Online returns can be started through your Order History before shipping items back. In-store returns require a proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Castle Rock?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services for appliances, blinds, cabinets, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring.
What nearby dining options are available near Lowe's Home Improvement in Castle Rock?
Nearby dining options include QDOBA Mexican Eats, Freddy's Frozen Custard & Steakburgers, Popeyes Louisiana Kitchen, Buffalo Wild Wings, Beau Thai II, Smoothie King, Starbucks, Potbelly Sandwich Shop, Qdoba, In-N-Out Burger, MAD Greens, McDonald's, and Press Waffle Co.
Are there any nearby retail stores adjacent to Lowe's Home Improvement where I can shop?
Yes, nearby retail stores include SKECHERS Factory Outlet, Hobby Lobby, Uniform Destination (clothing store), Ross Dress for Less, and Harry & David (gift shop and specialty foods).
What nearby services can customers access near Lowe's in Castle Rock?
Nearby services include Minute Key (key and locksmith), European Wax Center (beauty salon), Fine Nail Salon (beauty and spa), Hand and Stone Massage and Facial Spa, Supercuts (hair salon and barber), and GoodVets (veterinarian).