Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Castle Rock, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,264 reviews
5 stars
694
4 stars
273
3 stars
102
2 stars
53
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently noted issues with stock levels, expressing frustration over items being out of stock or locked up, making it difficult to find assistance.
Delivery and Installation Issues
Several reviews highlighted significant problems with delivery and installation services, including delays and poor communication.
Store Environment
The store was generally described as clean and well-organized, with a positive shopping atmosphere.
Mixed Experiences
While many customers had positive experiences, there were also numerous complaints about poor customer service and long wait times for assistance.
- TPTodd Patton1 day ago1.0I am a contractor and currently am working on a bathroom remodel for a customer. She had placed an online order to the Castle Rock Lowe's for a shower door and the expected delivery date changed to be later than expected. Not a big deal, but when I found out it was actually at the store and waiting to be delivered four days later I decided to just go pick it up myself. Upon getting it back to the house and opening it up I discovered that two of the tracks were bent and completely unusable. I went back to the store to see what could be done. This is where things completely fell apart. I spoke with Bryan who is apparently in charge of deliveries and he was less than interested in my problem. No apologies, no attempts at finding a solution for me. All he said was that I could buy another door that's in stock or order online again. I needed this door to be installed in the next few days and he said delivery for a special order would take 7-10 business days. He also suggested I install a similar door but different color and then replace it when the correct one is delivered. You've got to be kidding me. So you want me to install the door twice? I asked if he or a store associate could hammer the track flat enough to install it temporarily and then replace it when the new parts come in. Not ideal, but I'm running out of options. His response was "absolutely not." Ok great, so what other suggestions do you have to make this right? Nothing. Bryan is not a problem solver. I asked if Lowes would contact the company directly on my behalf to see about expedited delivery. Nope. Not an option. They won't do it is what he said to me. I just left the store and contacted the company directly and to my surprise they were more than helpful. They got the replacement parts shipped within a couple hours of my phone call at no charge. They're shipping from Canada and the parts are scheduled to be delivered in two business days. What do you think of that, Bryan? A simple attempt to make a phone call could have made this all right but you did absolutely nothing. I have never been a fan of Lowe's and I know other big box stores have their problems too, but if I ever have an option to buy from any other place (Home Depot, Floor & Decor, Ace, Wayfair, Amazon) I will do all I can to avoid Lowe's. This store is a joke and for someone who is supposedly an assistant manager, Bryan is worthless.
- APAlex PachecoNov 5, 20255.0I swore off Lowe's after a horrible experience trying to get patio furniture a few years ago. I swore I would only go to Home Depot and not give another dime. Unfortunately HD did not have a great selection of dishwasher. I went against my better judgement and told my wife we would go look and learn but absolutely NOT buy from Lowe's. Nick was incredible and was so patient and truly listened to our needs and gave perfect advice. He gave us space to discuss and kept coming back around to make sure we were all set. He even helped me load the dishwasher in the van. Incredible service. Will now be a Lowe's fan!
- RMRyan MOct 27, 20255.0Shout out to Will M. & Riley (working 10/27/25) for going out of his way to take excellent care of us! Outstanding service, 10/10, and absolutely separates y’all from the “orange place” across the freeway!
- KZKatie ZulanasOct 25, 20255.0Shout out to Jason in home and garden for his help and advice about a snowblower. He had it out for pickup after Seth from greenwood village called. (Shout out for Seth too!) Jason suggested we use silicon spray and we think that will be a big help this winter. Lowe's is definitely becoming a favorite place to go for home improvement
- AFAndrew FenneyOct 2, 20254.0It has great prices for most seasonal outdoor stuff, still annoyed they do not carry dewalt stuff
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Castle Rock?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage solutions.
What are the store hours for Lowe's Home Improvement in Castle Rock?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Castle Rock offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What is the return policy for items bought at Lowe's Home Improvement?
Most items can be returned within 90 days. Online returns can be started through your Order History before shipping items back. In-store returns require a proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Castle Rock?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers installation services for appliances, blinds, cabinets, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring.
What nearby dining options are available near Lowe's Home Improvement in Castle Rock?
Nearby dining options include QDOBA Mexican Eats, Freddy's Frozen Custard & Steakburgers, Popeyes Louisiana Kitchen, Buffalo Wild Wings, Beau Thai II, Smoothie King, Starbucks, Potbelly Sandwich Shop, Qdoba, In-N-Out Burger, MAD Greens, McDonald's, and Press Waffle Co.
Are there any nearby retail stores adjacent to Lowe's Home Improvement where I can shop?
Yes, nearby retail stores include SKECHERS Factory Outlet, Hobby Lobby, Uniform Destination (clothing store), Ross Dress for Less, and Harry & David (gift shop and specialty foods).
What nearby services can customers access near Lowe's in Castle Rock?
Nearby services include Minute Key (key and locksmith), European Wax Center (beauty salon), Fine Nail Salon (beauty and spa), Hand and Stone Massage and Facial Spa, Supercuts (hair salon and barber), and GoodVets (veterinarian).