Customers consistently praised the exceptional customer service provided by Chris and his team, highlighting their knowledge, responsiveness, and willingness to go above and beyond.
Expertise
Many reviews noted the extensive product knowledge of the staff, particularly Chris, who provided valuable advice and solutions tailored to individual customer needs.
Installation Quality
Customers expressed satisfaction with the quality of installation services, mentioning the professionalism and skill of the installers.
Product Selection
The business offers a wide range of fireplace and stove options, with customers appreciating the variety and quality of products available.
Follow-Up Support
Several reviews highlighted the ongoing support and follow-up assistance provided by Boulder Stove, even after the sale, which contributed to a positive customer experience.
TN
Tom Naumann
Jan 24, 2026
5.0
Chris, and the installer-Austin, are fantastic to work with. They totally know gas fireplaces and gave me excellent advice. The product is excellent, the service professional and friendly. They both follow through to make sure all aspects will go as smoothly as possible. If you're thinking of converting an old log fireplace to gas, Boulder Stove is the best choice!
KH
Kevin Holtzclaw
Jan 22, 2026
5.0
Boulder Stove, and Chris Jones in particular, had been highly recommended to us by the heads of a respected local home improvement company. Chris heard what we were seeking and provided excellent fireplace choices. His installer, Sawyer, proved to be masterful in preserving cabinets and shelving next to the fireplace which we were worried would have to be removed or destroyed. Also having Chris working closely with the tile company we are using proved doubly beneficial to give us the perfect living room! I would recommend Chris and his team to anyone seeking the best fireplace options!
Kevin Holtzclaw
Boulder, CO
AW
Alex Wicks
Jan 5, 2026
5.0
Chris at Boulder Stove is great. He knows his stuff, is very patient with customers that can't make decisions (me), and has a lot of integrity. He reached out to me after the project was over to refund me for pipe that wasn't used in the installation. That sort of honesty is getting really hard to find these days. I love the fireplace he recommended and the project went smoothly. Highly recommended!
SB
Sharon Belew
Nov 13, 2025
5.0
Chris Jones took the time to solve a problem with my fireplace remote even though I had purchased the unit elsewhere. He was very gracious and clever and sent me out with a functioning remote for which he charged me nothing! He made my day. Thanks Chris.
TJ
Tim Jenkins
Nov 12, 2025
5.0
We had a minor maintenance issue with our fireplace. Chris responded immediately and provided a timely and cost effective solution. I greatly appreciated the timeliness and completeness of his response and service.