Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Aurora, CO is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
3,146 reviews
5 stars
1,395
4 stars
666
3 stars
347
2 stars
183
1 star
555
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with product availability and order fulfillment, leading to frustration and cancellations.
Store Layout
Customers expressed dissatisfaction with the store layout, finding it difficult to locate items.
Employee Helpfulness
While some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with installation services.
- CLC. LaFramboiseJan 2, 20261.0Calling this store is painful. They start you with an 'AI' helper who tells you about sale info no matter what you ask, and if you try to get a person on the phone, the system will hang up on you shortly after. Tried three attempts, five minutes apart today.
- NPNick PJan 1, 20261.0Ripe for a class action lawsuit: Ordering online, it gives an option for a $79 "scheduled" delivery and then lets you "schedule" the delivery and says it is for a "scheduled" day. When they fail to deliver on that date, they say the $79 was not for a scheduled delivery and won't refund the money. The evidence is right there on their own website. Someone please sue these jerks.
- JMJeremy MyersDec 29, 20251.0Buyer Beware!! Think twice before you buy an appliance from this retailer. They will wash their hands of any issue after 48 hours. I received a damaged Bosch dishwasher. It was scratched on the inside of the dishwasher. Called them and it was exchanged. The second dishwasher was damaged even worse but I hadn’t got around to opening it up until Monday and it was delivered the previous Friday. They said to call some other number but that it wasn’t their problem any more because it was later than 48 hours. They transferred me and the line said they were closed and hung up on me. Just know that once 48 hours are up they are done addressing your needs with the wares they sell whether they are damaged goods or not.
- JPJordan PilatDec 16, 20251.0Placed an order on the 5th for pickup here on the 9th. 9th rolls around, nothing. 10th, nothing. 11th, I finally get a text that it's shipped (it should have shipped immediately and arrived 2 days earlier). Unfortunately, the text was a lie: it is now the 16th, a week after the delivery was supposed to happen, and the item still has not actually shipped. After calling Lowes, they reported that they have no idea where the package is, and said I should wait a couple more days. Not helpful. This was my first time shopping at Lowe's in decades, and it will be the last. Lowe's seems to have no idea what is going on with their own orders, so I cancelled mine. Home Depot has never given me this much trouble with an order.
- ESEric StorrsDec 15, 20253.0The store is set up terrible you can't find anything.. I mean, who's idea Was it to hide all the lumber in the very farthest farthest corner of the store ? , when that's probably one of the biggest selling product they sell . Everything else was fine.Service was fine, but the setup is stupid..Just one guy's opinion!!!! I would have given you a lower score, but I don't think that's fair. Just because I don't want to give you a bad rating to that's fair. Because everything else is good.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Aurora, CO?
You can find appliances, building supplies, paint, patio furniture, tools, flooring, outdoor equipment, plumbing essentials, and more at Lowe's Home Improvement.
What are the store hours for Lowe's in Aurora, CO?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with special hours during some holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if there are any changes to your order status.
What are Lowe's policies on returns and exchanges?
Most items can be returned within 90 days. Online purchases can start the return process in Order History before shipping items back. For in-store returns, proof of purchase is required at customer service.
What payment methods does Lowe's in Aurora accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby food options around Lowe's in Aurora?
Yes, you can visit nearby Mexican restaurants like Taco Star and Garcia's Mexican Restaurant, or enjoy sushi at ZENSHI Handcrafted Sushi, all conveniently close to Lowe's.
What nearby financial services are available around the Lowe's store?
Nearby financial services include U.S. Bank ATM, US Bank, Chase ATM, Western Union, and Coinme for currency exchange.
Are there any local automotive services near Lowe's Home Improvement in Aurora?
Yes, Big O Tires and O'Reilly Auto Parts offer automotive repair and parts services close to Lowe's.
Does Lowe's in Aurora provide installation services for purchased products?
Yes, Lowe's offers installation services including appliances, blinds, cabinets, doors, flooring, HVAC, roofing, and more to support your home improvement projects.