Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Aurora, CO Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
3,139 reviews
5 stars
1,393
4 stars
668
3 stars
346
2 stars
182
1 star
550
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service and unhelpful staff.
Product Availability
Several customers expressed frustration over items being out of stock or not available, leading to dissatisfaction with their shopping experience.
Store Management
There are complaints regarding poor management and lack of training among staff, contributing to negative customer experiences.
Positive Staff Interactions
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
Store Environment
The store layout and cleanliness received positive remarks, with customers appreciating the organization and ease of finding items.
- WEWill Escalante5 days ago5.0I purchased two craftsman tool boxes today. I called ahead because their website said no more in stock but Mike in the tool department verified otherwise. He said he would have them ready for me. Mike was very through and Miano helped load the tool boxes in my suv. My purchase was very smooth and quick.
- CDC. D.5 days ago1.0I placed an order for 24-hour delivery and one week later not only has the order not been delivered it’s missing and no refund has been processed. I’ve spoken with 4+ Lowe’s employees, been transferred or rerouted multiple times and spent hours attempting resolution. Employees are clearly under-trained and underpaid. I will never shop at Lowe’s again.
- JCJJ CarrNov 15, 20255.0It had the most lovely experience this morning at Lowe's. The checkout lady was named Rose and she was quite the solutions specialist not only did she know where everything was that I was looking for but she had some creative ideas, even having a much better idea for my issue while helping me keep my home looking it's best! Need more ladies like Rose around she's the solution specialist of Lowe's on Havana she's just a secret nobody knows about yet
- MFMadison FylerNov 10, 20255.0Super sweet staff provided shop towels and dog poop bags when our dog had an accidental blowout at check-out. Always super helpful and kind staff, organized and easy to find whatever youre looking for. Love coming here!
- EYErcan YılmazOct 28, 20251.0The customer service is really bad. They do not want to take the product even though I have the receipt of the product I bought. I bought a mirror and they wanted me to take it home and clean it and bring it back. It is really bad service. I recommend you do not go shopping and do not waste your money in places where you do not receive service. If I could give one star, I would give another option and zero. Due to the customer service I received I will never be shopping at Lowe’s again….
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Aurora, CO?
You can find appliances, building supplies, paint, patio furniture, tools, flooring, outdoor equipment, plumbing essentials, and more at Lowe's Home Improvement.
What are the store hours for Lowe's in Aurora, CO?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with special hours during some holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if there are any changes to your order status.
What are Lowe's policies on returns and exchanges?
Most items can be returned within 90 days. Online purchases can start the return process in Order History before shipping items back. For in-store returns, proof of purchase is required at customer service.
What payment methods does Lowe's in Aurora accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby food options around Lowe's in Aurora?
Yes, you can visit nearby Mexican restaurants like Taco Star and Garcia's Mexican Restaurant, or enjoy sushi at ZENSHI Handcrafted Sushi, all conveniently close to Lowe's.
What nearby financial services are available around the Lowe's store?
Nearby financial services include U.S. Bank ATM, US Bank, Chase ATM, Western Union, and Coinme for currency exchange.
Are there any local automotive services near Lowe's Home Improvement in Aurora?
Yes, Big O Tires and O'Reilly Auto Parts offer automotive repair and parts services close to Lowe's.
Does Lowe's in Aurora provide installation services for purchased products?
Yes, Lowe's offers installation services including appliances, blinds, cabinets, doors, flooring, HVAC, roofing, and more to support your home improvement projects.