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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Aurora, CO is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,200 reviews
5 stars
641
4 stars
257
3 stars
106
2 stars
56
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff are praised for being helpful, while others are criticized for being unresponsive or unhelpful.
Delivery Issues
Numerous complaints about delivery problems, including damaged items, missed appointments, and poor communication regarding orders.
Inventory Problems
Frequent reports of low inventory and discrepancies between stock levels and actual availability, leading to customer frustration.
Positive Staff Interactions
Several customers highlighted positive interactions with specific staff members who provided excellent assistance and went above and beyond.
Store Cleanliness
The store is generally noted as clean and well-organized, making it easier for customers to navigate.
- AAAmanda AllanDec 20, 20251.0DO NOT SHOP HERE!! Not only am I Having the most unacceptable experience with my local Lowe’s store (24505 E Wheatlands Pkwy Aurora, CO), management is completely uncaring and unhelpful- telling me too bad there’s nothing they can do but is there anything else they can assist me with! I Ordered a new dishwasher on 11/29 in Person at the store and chose to have them install it since they had an installation rebate-instead of having my appliance repair guy install it for the same price. I was given a calendar of days to pick for installation, which ended up being a couple weeks later on a Sunday (12/14). The week before the scheduled installation, I find out from the installation company that they do not do installs on Sundays so I had to reschedule the installation for today (12/20). This morning a receive a call from the installer who was at my local Lowe’s store to pick up my dishwasher-even the My Lowe’s app indicated it was picked up yesterday. The installer informs that the product is damaged-something NO ONE at Lowes called to inform me of. Now I’m being told that that they do not have another one in stock and will have to order it and they won’t receive it until 1/13 at which time I can then schedule to have it installed. After talking to management I’m told that it is a special order item that has to be shipped from the manufacture’s warehouse, which is funny because the day I purchased it, they had more than one in stock. And I’m being told by managers that there is nothing they can do Needless to say I am pissed that I spent almost $1000 on something I need and now have to wait 2 months to receive. I have been shopping at Lowe’s for ALL my home improvement needs for more than 20 years and they have just lost a customer-not that they probably care! When this is all over I will be cancelling my card with them and will never shop there again!! I STRONGLY urge people to shop elsewhere-especially for large purchases!!!!
- KRKarina RickmannDec 20, 20255.0I was there yesterday night when I couldn’t find anyone to help me I ran into this young man named Reese he helped me in the lumber department. He went above and beyond helping me out I have never seen such an outstanding hard working young man before. I will continue to do business with this location thanks to the kindness and knowledge ent of this young man. It was truly a Christmas blessing!
- MGMaxim GimelshteynDec 18, 20255.0Always great, if you are able to find someone to help, which is not allways the case. That said, great deals during holidays.
- JRJaime RodriguezDec 1, 20251.0My visit on August 29th (approx. 6:00 PM) was shockingly poor, highlighting a critical failure in service and security protocols. Cashier Archie exhibited willful misconduct that severely undermined my trust. Her actions included: Aggressively implying dishonesty regarding my personal items. Improperly refusing valid legal tender. Intentionally setting the security alarm on a purchased item and flatly refusing to disarm it, even when requested by management. This deliberate act created a loud, chaotic, and deeply embarrassing scene. This is not a service error; it is a profound disregard for customer loyalty and completely unacceptable conduct that warrants immediate action. I am highly disappointed and urge shoppers to be aware of this operational and conduct issue.
- GDGreg DeMiroNov 23, 20251.0Couldn't exchange or return lifetime warranty Kobalt tool with receipt. Website said they had 20 in stock but neither I or employee could find any. The computer system kept giving weird errors and telling us to wait 5 minutes.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Aurora, CO?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and tools.
What are the store hours for Lowe's Home Improvement in Aurora?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 7:00 AM to 8:00 PM, with some adjusted holiday hours.
Does Lowe's offer installation services for products?
Yes, Lowe's provides various installation services such as appliances, countertops, flooring, cabinets, doors, garage doors, gutters, lighting, HVAC, water heaters, windows, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent for any status changes.
Does Lowe's Aurora offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Are there any nearby places where I can exchange propane when shopping at Lowe's?
Yes, the Blue Rhino Propane Exchange is nearby, allowing you to conveniently exchange propane tanks when visiting Lowe's.
If I'm visiting Lowe's in Aurora, CO, where can I find a nearby locksmith service?
MinuteKey and Minute Key, both key and locksmith services, are located nearby for your convenience.
Are there nearby services where I can relax before or after shopping at Lowe's?
Yes, Hand & Stone Massage and Facial Spa offers massage, skin care, and wellness services close to Lowe's.
What should I know about Lowe's return and exchange policy?
Most items can be returned within 90 days. For online purchases, returns can be started online, and in-store returns require proof of purchase at the customer service desk.