Extra Space Storage

Reviews

• SF

  Sidney Falzone

  4 days ago
  1.0
  I've used Extra Space in multiple locations to store my car. This is the worst location I've ever been to. I made a reservation weeks in advance and was told all I needed to do was come in and show my ID. I made the reservation for $130 per month and after I drove all the way there they tried to say the price changed and is now $250 a month. I don't know what the point of allowing people to reserve a unit if you don't honor the price that was agreed upon as least for the 1st month. This spot is a bait and switch scam, I walked out and found a honest business to store my car.
• DA

  Dr. A

  Jan 29, 2026
  5.0
  The two guys that work in the office have been great to work with over my last few recent encounters. They helped with a “stuck” overhead door without complaint. I had a couple specific requests and they were extremely nice and professional. I highly recommend the new management.
• SB

  Sebastian Burns

  Jan 17, 2026
  5.0
  Good price. Secure facility. Friendly staff. What more could you look for. Would be nice if the units were climate controlled, though
• JP

  Jules P

  Jan 15, 2026
  1.0
  DO NOT USE THIS STORAGE! 1. Employee Rowen failed to prevent theft to my unit 2. The district manger "is too busy" to contact me regarding her employees negligence. 3. Can't ever reach anybody in corporate They have a police report and video surveillance But do not have the time to call customers. They are guilty of negligence and failure to prevent theft. If you have anything you care about store your items somewhere else
• SS

  Shirley Santos

  Jan 14, 2026
  1.0
  BE AWARE OF THIS PLACE!!!!!!!! If I could leave zero stars I would!!! This is the worst experience Ive ever had with a storage unit. Since day 1 unit number assigned at the facility was not the same one on the contract. After they were made aware of this they neglected to change the unit number and said it was not a big deal. 3 months in my unit was taken over by them with a red lock for over a month without any notice. I didn’t notice until after the holidays and when i called the facility to see what was going on they could not give me any explanation of anything, nor did they wanted to give me access, and told me to call corporate. When i spoke with corporate they did not have any records of the unit having a red lock as my account was in good standing according to them and referred me to the facility manager Albert who was the first person to deny me access. When he finally took the red lock out I realized my unit was broken into because I had missing stuff worth over $10k and the lock i purchased when signing the contract was on the floor with clear signs of being cut off. Albert had previously said that in order to “take over” the unit it had to be over 30days past due and it needed supervisor approval. I asked to escalate this issue and spoke to Michelle the corporate manager who only pressured me to signed another lease or else i would not get access to my unit and they would over lock it again, and also said my unit would cost more because it was the wrong unit number and it was bigger than the one i had purchased originally. Both Albert and Michelle were very unprofessional and none of them could tell me what happened and just advise to talk to my homeowners insurance for reimbursement of the stolen things, she only offered to refund me for the time I didn’t have access to my unit but I am yet to receive any calls, or reimbursement. I called corporate again and ill they tell me is that someone will give me a call back and they never do. Since then, they have refused Multiple times to talk to me nor were they willing to check the cameras to see what happen. Gave me the run around multiple times and also tried to lie and tell me my unit was a different one than the one i was claiming to be mine. STAY AWAY from this SHADY PLACE!!!!!! I am writing the review to avoid this nightmare to someone else as i am not getting reimbursed for my monthly payments or the stolen items, and all they have done is wash their hands off.

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