Extra Space Storage

4.5
180 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 50 S Havana St in Aurora, CO today! Our large selection of storage units, exceptional security, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
50 S Havana St, Aurora, CO
80012, United States

Hours

Reviews

4.5
180 reviews
5 stars
143
4 stars
17
3 stars
4
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Tony, Debbie, and Albert.

Security Issues

Several reviews highlighted concerns about security, including reports of break-ins and thefts from storage units.

Cleanliness

Customers generally found the storage facility to be clean and well-maintained.

Price Increases

There were complaints about significant rental rate increases, with some customers expressing dissatisfaction with the value for money.
  • JY
    Jack Y
    Dec 20, 2025
    5.0
    Super helpful staff. Albert is the man. Big space with lots of units. Would use again.
  • SC
    Shantel Carlson
    Dec 18, 2025
    5.0
    I Have been a customer for 10 years now. This storage facility has been awesome. The customer service is exceptional. Albert was helpful in answering my questions and assisting with my 2nd storage needed. Aaron was informative on price. Signed, Happy Customer!
  • SK
    Sara K
    Dec 18, 2025
    5.0
    Very professional & helpful! The associates are very knowledgeable & helpful.
  • LS
    Lena S
    Dec 16, 2025
    1.0
    If I could give zero stars, I would …Worst storage unit in the city. I’ve never had such horrible customer service, Being placed on hold and being left there for a half hour earned you this review. This is after my storage unit was broken into and I was robbed. 10 years worth of Christmas memories. Over $10,000 worth of stolen items, but of course their insurance would never even cover that. After I realized, I was robbed and started slowly clearing out the storage unit what was left behind. a security guard pulled up to me, he didn’t speak any English, Asking me for my ID…..The audacity!, where was he when my storage unit was getting robbed? The worst part was, they didn’t want to pull up the camera footage for the police officer because they “Couldn’t figure out when it happened” , so why are we punching in codes to get in? I’ve been waiting for my insurance payout to be able to replace some of the things I lost and I’m still waiting and then insurance, After I was told, I would have the money last week. Such a horrible experience and even worse customer service. Sister, I restrained myself from writing this review multiple times, but seeing as I can’t even get a payout from insurance that I’m rightfully owed I think the people deserve to hear the truth.
  • LH
    Lachelle Hammond
    Nov 14, 2025
    5.0
    I had an amazing experience Albert helped me so much and he is a wonderful employee

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.