Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported unprofessional behavior and poor communication.
Delivery Issues
Several customers experienced problems with delivery, including missed appointments and delays, leading to frustration and dissatisfaction.
Product Quality
There are complaints regarding the quality of furniture, including issues with damaged items upon delivery and concerns about cleanliness.
Management Concerns
Customers expressed dissatisfaction with management changes and the handling of complaints, indicating a lack of consistency and accountability.
BA
Brittany Anderson
Jan 3, 2026
5.0
They helped me from my living room to my kids room and my room I love them for that
FH
Fredalina Holden
Jan 2, 2026
5.0
Great customer service. Get you in and out with no complications
TT
Terry
Dec 28, 2025
5.0
Happy and thoroughly Satisfied with the customer service from the entire staff at Arona/Havana. Thank You Christiana!
AR
Alexandra Roberts
Dec 16, 2025
1.0
Came inside the store and Ordered a sectional, a coffee table, 2 end tables, 2 lamps and a rug. They told me they were coming on 15th December. I stayed home all day waiting for them to show up. They contacted me at 4 PM after they told me (I was the FIRST delivery on the list from 9-11) telling me they couldn’t get a hold of me. I called the office and they tell me they were “trying to call me on multiple phones and I wasn’t answering.” That just doesn’t make complete sense at all! So I ordered all of that furniture and turned my phone off? Huh? Extremely unprofessional, especially because they won’t give me a refund for the items I bought and don’t have.
LA
Lorena Aguon
Dec 10, 2025
5.0
Great Customer service Keontae your so awesome. He helped with everything go check this place outgood quality stuff
Frequently Asked Questions About Arona Home Essentials Aurora
I have bad credit, can I still rent from you?
Yes! No credit is needed at Arona Home Essentials. Bad Credit? No Credit? No Problem?
Where are you located?
We have 52 stores in 9 states plus Puerto Rico.
What type of products can I rent at Arona Home Essentials?
We have everything! Appliances, Electronics, Furniture, Mattresses and even Tires! Plus if you don't see something, just ask us and we will work with you to get it in for you to rent. TVs and Laundry (Washers and Dryers) are some of our most popular items to rent to own, but we also have computers, gaming systems, speakers, sound systems, toys, hand bags and more. Come on in and check us out!
Do you deliver?
We sure do! If it is in stock at your local Arona Home Essentials we will deliver same or next day to your home. We even set it up for you!
Do you take care of service and repairs?
Yes, at Arona Home Essentials you have our no worry guarantee. We will take care of any repairs that your product needs while it is under agreement. See store for complete details.
Are you hiring?
YES! We are always looking for great people to join the Arona Family. To apply, visit https://arona-home-essentials.oasisrecruit.com/
¿Habla español?
Si. https://www.aronarents.com/esp
What is Arona's Customer Service Phone Number?
833-47-ARONA (833-472-7662)
What is the phone number for Arona Customer Service?
833-472-7662
Can I rent items from Arona Home Essentials if I have bad credit?
Yes, Arona Home Essentials does not require a credit check. You can rent from them even if you have bad or no credit.
Where is Arona Home Essentials Aurora located?
Arona Home Essentials Aurora is located at 1999 S Havana St, Aurora, CO 80014, USA.
What types of products can I rent at Arona Home Essentials Aurora?
You can rent appliances, electronics, furniture, mattresses, laptops, tires, and more. Popular items include TVs, washers, dryers, computers, gaming systems, and sound systems.
Does Arona Home Essentials Aurora offer delivery services?
Yes, they offer same or next day delivery and will set up your product at home if it's in stock locally.
Are repairs and servicing covered at Arona Home Essentials Aurora?
Yes, Arona provides a 'no worry guarantee' and covers repairs for products under agreement. Details are available in-store.
What are the store hours for Arona Home Essentials Aurora?
Monday to Thursday: 10:00 AM - 6:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 9:00 AM - 4:00 PM, Sunday: Closed.
Is Arona Home Essentials Aurora accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance for customers with disabilities.
Can I find health and wellness services near Arona Home Essentials Aurora?
Yes, nearby places like Les Sparks Omnihealth (nutritionist and holistic services) and Alpine Adult Day Care are close by for health and wellness needs.
Where can I find nearby dining options after visiting Arona Home Essentials Aurora?
You can visit nearby restaurants like Nile Ethiopian Restaurant, Artist Inyie Ethiopian Ab, and Piramides Mexican Restaurant for diverse dining experiences.
Are there fitness and recreational centers near Arona Home Essentials Aurora?
Yes, fitness enthusiasts can visit The Birthday Suit Tailor gym, Colorado's Pro Gym, or LiveSafe with Pinnacle Tactics martial arts club nearby.