Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
723 reviews
5 stars
713
4 stars2
3 stars0
2 stars1
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Kingsley and Brother Joe, for their knowledge, patience, and helpfulness during the purchasing process.
Product Knowledge
Reviewers highlighted the staff's expertise in explaining product options and helping customers find the right mattress and pillows for their needs.
Comfort and Quality
Many customers reported significant improvements in their sleep quality and comfort after purchasing mattresses and pillows from the store.
Store Environment
The store was noted for its clean and welcoming atmosphere, contributing to a positive shopping experience.
- MLMary H Lewis6 days ago5.0What a pleasant experience we had shopping with Kingsley at the Melrose location! The atmosphere was very positive, and he was truly client-focused. All of our questions were answered in a professional manner. I will definitely refer friends and will continue to purchase Tempur-Pedic products.
- VPVeronica PowersJan 6, 20265.0Kingsley Egbosimba truly put a smile on my face during one of the hardest times in my life. After losing everything in the fires, shopping for furniture has been incredibly overwhelming. Kingsley was an amazing salesperson: kind, patient, and genuinely compassionate. He took his time with me, showed me all the different options, answered every question, and even made me laugh when I really needed it. His warmth and professionalism made a difficult experience so much easier, and I’m truly grateful for his help. I found the perfect mattress and pillow for me because of him.
- OOOrly OhebsionJan 3, 20265.0⭐⭐⭐⭐⭐ I had a fantastic experience at the Tempur‑Pedic store thanks to Kingsley. He was incredibly knowledgeable, patient, and genuinely attentive without being pushy. Kingsley took the time to understand my needs, explained the differences between the mattresses clearly, and made the entire process feel easy and comfortable. His professionalism and calm, friendly demeanor really stood out. If you’re considering a Tempur-Pedic, I highly recommend asking for Kingsley—he truly elevates the customer experience. ⸻ If you’d like, I can make it shorter, more enthusiastic, or more luxury-toned depending on the vibe you prefer.
- IGInfo De Novo Music GroupJan 2, 20265.0Just bought a brand new split king pro adapt with pro smart base from Kingsley Egbosimba at the Melrose Flagship store in Los Angeles and it was an amazing experience !!! He helped us pick out the perfect mattresses and pillows and was very patient while we tried out different options. He also didn’t try and upsell but listened to our needs and we left the store with a great feeling. we HIGHLY recommended tempurpedic and Kingsley!
- RSRyan SassounianDec 14, 20255.0I cannot say enough good things about Joe White and Cynthia Greene at the Tempur-Pedic West Hollywood flagship store. From the moment I walked in, the experience felt completely different from a typical mattress store. Joe, the Store Manager, is incredibly knowledgeable, patient, and professional. He took the time to truly understand my sleep needs, explained the differences between models without any pressure, and made sure I felt confident in my decision rather than rushed into one. Cynthia, the Team Lead, was equally outstanding. She was attentive, friendly, and incredibly thorough, making sure every question was answered and every detail was handled smoothly. Together, they made what can be an overwhelming purchase feel easy, comfortable, and even enjoyable. What really stood out was their honesty and customer-first approach. There was zero sales pressure—just genuine guidance and expertise. You can tell they take pride in what they do and truly care about helping customers get the best possible sleep. If you’re considering a Tempur-Pedic mattress, do yourself a favor and go to the West Hollywood location and ask for Joe or Cynthia. This is how customer service should be done.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from the store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Make sure your foundation is flat, solid, and provides center support. Using a non-recommended base might void the warranty.
How will my new mattress be delivered if I order from the Tempur-Pedic Flagship Store?
Most mattresses come with free White Glove delivery where the mattress is unpacked and set up in your home. The TEMPUR-Cloud model ships compressed to your door for self-setup and does not include White Glove delivery.
What is the difference in feel between Medium and Medium Hybrid mattresses at the store?
Medium Hybrid mattresses combine TEMPUR® Material with a coil system, offering a more responsive feel and slight softness compared to Medium non-hybrid models. They provide solid pressure relief with a bit more bounce.
Does the Tempur-Pedic Flagship Store offer mattresses for non-traditional spaces like RVs or boats?
Yes, customization options are available through an authorized partner. Having your custom measurements handy will help expedite the process. Call the store's Sleep Expert for assistance.
Can I purchase replacement mattress covers at the Tempur-Pedic Flagship Store?
Yes, replacement covers for mattresses with removable covers can be ordered online or through in-store Sleep Guides, including for older mattress models.
What are the Tempur-Pedic Flagship Store's operating hours?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
What nearby places can I visit in West Hollywood when shopping at the Tempur-Pedic Flagship Store?
Nearby you can visit fashion retailers like Banana Republic, Sweaty Betty, and Vince, as well as coffee spots like Joe & The Juice and Urth Caffe Melrose for refreshments while shopping.
Are there nearby stores where I can find complementary furniture and decor after visiting the Tempur-Pedic Flagship Store?
Yes, Restoration Hardware, RH, and Soho Home Studio Melrose are nearby furniture stores where you can explore home goods and interior design options.
What nearby transit option can I use to reach the Tempur-Pedic Flagship Store in West Hollywood?
You can use the Melrose Ave and Huntley Dr bus station nearby, which helps customers conveniently access the Tempur-Pedic Flagship Store without driving.