Spring is the perfect time to update your home decor for the new year! Hobby Lobby has you covered with products for the house both indoor and outdoor. Enjoy our wide selection of home and garden decor, perfect for adding plenty of dainty and adorable pieces to your yard. Start your spring decorating today with help from Hobby Lobby! Come visit us at 2753 East Eastland Center Drive, West Covina, CA 91791 for all things home and outdoor décor.
Numerous reviews highlighted poor customer service, with reports of rude and unhelpful staff, particularly at checkout.
Store Selection
Customers praised the wide variety of craft supplies and unique items available, making it a favorite shopping destination.
Cleanliness and Organization
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Many customers expressed frustration with slow checkout processes and long wait times due to insufficient cashiers.
JR
Jessica reyes
Feb 26, 2026
1.0
Nice place to shop
CE
Christine Estrada-Lee
Feb 11, 2026
5.0
My happy place and go to for all things craft!! The staff is always friendship and helpful. Lots of fun things!
DD
Diane Delgado
Feb 4, 2026
2.0
I went into the store with my 3 year old grandson on a Wednesday at 6:50pm. When I walked in and my grandsonhad to use the restroom. A lady named Nikki told me the restrooms were closed and they close them right before they close the store. I asked what time they close and she said 8:00. That's a little over an hour before closing. I had to walk to another store to use the restroom. I think its very inconvenient and rude. As long as the store is open the restrooms should be available for your customers to use!
JJ
Joyce
Feb 2, 2026
1.0
Customer service very bad, I was double charged for an item $5, They saw the receipt, and they said they need to check the camera to make sure, And making me wait at the counter with two kids. And then they found out they did over charged, they didn’t even apologize. What customer service is that!
SS
Suspish
Jan 14, 2026
2.0
There were several instances of interactions with workers who made me feel uncomfortable and in the way. As an autistic person with headphones on, still able to hear others around me, I didn’t even get an excuse me. I didn’t get any acknowledgment from the many workers in various places stocking the floor and even got 3 workers coming from the back and instead of walking on the otherside of the aisle they chose to make me squeeze up against the crystal’s [mind you they are TINY decorations] and didn’t even bother with an excuse me. I was here for about an hour 45ish as I was looking throughout the isles and came to post pictures I took for things available right now and saw how many other folks have reported them being rude.
You honestly can’t work in retail, and especially a store such as this which is for creatives, and on top of their religious connection - and not be kind and respectful to the customer. I’ve had to do it in my past and trust me I get it, if you hate your job, and the people around you, you’re gonna be in a bad mood. But there is just no reason to be this way towards someone who like myself is overly polite, saying pardon me because they didn’t want to let me pass or move out of the way.
There was very nice manager who came to help with a pricing of an item who took my cart for me and wished me a nice day, but literally in the almost 2 hours I was there up and down every isle that was the extent, and I came across at least 6-7 employees throughout the store in various isles who were stocking.
Idk maybe it’s cuz of the demographic of the surrounding area, and the folks who work inside, I am not sure either way. Hope the next time I comeback everyone is just nicer, hate to be that guy but you’re getting paid for that job, and I am sure it’s a requirement not to be kind to customers and welcoming. You are the face of this brand, if you want to get technical.
What kinds of products does Hobby Lobby in West Covina offer?
Hobby Lobby offers a wide range of products including home décor, fall and Christmas seasonal items, crafts, art supplies, custom framing, jewelry making, fabric, and party supplies.
Does Hobby Lobby in West Covina offer custom framing services?
Yes, the West Covina location provides custom framing services.
What are the regular store hours for Hobby Lobby in West Covina?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and is closed on Sundays.
Is Hobby Lobby West Covina open on major holidays?
The store is closed on certain holidays like November 27, 2025, and December 25, 2025. On other holidays like November 28, 2025, and December 24, 2025, it has adjusted opening hours.
Does Hobby Lobby in West Covina offer pickup or delivery services?
No, this location does not offer pickup or delivery services.
What payment methods are accepted at Hobby Lobby West Covina?
They accept American Express, cash, checks, Discover, MasterCard, and Visa.
Is the Hobby Lobby store in West Covina wheelchair accessible?
Yes, it has wheelchair accessible entrances and parking.
Which nearby shopping centers can I visit when coming to Hobby Lobby West Covina?
Nearby shopping centers include Eastland Center and Westfield Eastland, making it convenient to shop at multiple stores in one trip.
Are there dining options close to Hobby Lobby in West Covina?
Yes, nearby dining options include Chili's Grill & Bar and Starbucks, convenient spots to grab a meal or coffee before or after shopping.
Where can I shop for clothing near Hobby Lobby in West Covina?
Nearby clothing stores include Old Navy Eastland Center, Burlington, Marshalls, Ross Dress for Less, and Avenue, offering a variety of apparel options in the vicinity.
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