Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
546 reviews
5 stars
530
4 stars6
3 stars0
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific employees like Mark, TJ, and Lois for their exceptional service.
Product Knowledge
Reviewers noted the staff's deep understanding of the products, with many mentioning how they provided detailed information and tailored recommendations based on individual needs.
Shopping Experience
The overall shopping experience was described as enjoyable and pressure-free, with customers appreciating the relaxed atmosphere and the ability to test products without feeling rushed.
Store Environment
The store was frequently mentioned as clean, organized, and welcoming, contributing to a positive shopping experience.
Quality Concerns
Some customers expressed dissatisfaction with the quality of the mattresses, citing issues with durability and warranty coverage.
- DHDalia HassanJan 5, 20265.0Marina was very attentive and friendly… she guided us and showed us different pillow options so that we can buy the right one for us… glad that I didn’t buy them online as I hated the one I was planning to buy online…nothing replaces an actual store experience…
- ASAlejandro SalasDec 28, 20255.0Lois Lee was berry helpfull friendly yeah, I had a great costumer service I recommend nice smile it made me feel welcome thank you Lois Lee 😎
- ACAnthony CalvoDec 16, 20255.0Mark is the man, give him a raise. Very knowledgeable and helpful.
- BTBryce TorresDec 1, 20255.0This Walnut Creek CA location is the best because they have Lois working here! The very best sales lady I have ever had a pleasure buying my mattress from she is very professional at helping you find the best mattress and best price she has a personal touch that’s very rare these days and helped me find exactly what I wanted and made it a great experience! Memorable to say the least because of how nice and easy it was to feel not pressured and come out with what I wanted and thank you!! Lois you make the experience so easy and comfortable and thank you so much to the team at The Walnut Creek location!!! Love my new Mattress!!
- VLVictor LiuNov 30, 20255.0Lois was amazing! She demoed all the beds we requested and helped us find the right bed at our budget. She is friendly and informative and answered all our questions!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses are designed to fit most standard bed frames. Ensure your frame is flat and provides adequate center support to maintain warranty eligibility.
How will my Tempur-Pedic mattress be delivered?
Most select mattresses arrive with free White Glove delivery, which includes unpacking and setup. TEMPUR-Cloud mattresses ship compressed via UPS for self-setup without old mattress removal.
What is the difference between Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine TEMPUR material with a coil system for added responsiveness and slightly softer feel, unlike the all-foam Medium mattresses.
Does Tempur-Pedic offer mattresses for non-traditional locations like RVs or boats?
Yes, custom mattresses can be ordered through an authorized partner by providing your custom dimensions. Call 888-811-5053 to consult a Sleep Expert.
Are replacement covers available for Tempur-Pedic mattresses?
Replacement covers are available for mattresses with removable covers. Order current models online or speak with a Sleep Guide in-store for older models.
What are the store hours for the Tempur-Pedic Flagship Store in Walnut Creek, CA?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
We accept American Express, Visa, MasterCard, Discover, Diners Club, cash, check, Apple Pay, and offer financing options.
Can I pick up my order in-store or get it delivered?
Yes, the store offers both in-store pickup and delivery services for your convenience.
What nearby places can I visit after shopping at the Tempur-Pedic Flagship Store?
Nearby you can visit Boudin SF Walnut Creek for bakery and sandwiches, See's Candies for chocolates and gifts, or Gucci for luxury shopping.
Are there nearby cafes where I can relax before or after visiting the Tempur-Pedic store?
Yes, Boudins Cafe and E-Bar Cafe are nearby options offering coffee and light meals to enjoy around your visit.