Fast & EZ Self Storage

Reviews

• EP

  Elizabeth Perez

  Mar 5, 2024
  1.0
  I went to my storage unit and tried to open my unit but didn’t have the right key. I went back home picked up more miscellaneous keys and bolt cutters so I can get into my storage. When I went back to the storage, the owner was there. She noticed that I could not open the lock and ask if I came back with a key. I explained that I brought several keys with me hoping that one of them would work. She then said that if my keys don’t work, I cannot cut my own lock, on my unit with my belongings. She said that my stuff is on her property and that I need to go through their locksmith. I can clearly use my bolt cutters to open my lock. That is not the problem and replace the lock. The problem is that I can’t because somehow my property, somehow considered their property and I can’t use my own locksmith or my own bolt cutters to get to my personal belongings. When I questioned how that was possible, the owner said it is in my contract and that I should read it. I asked her for a copy because it was over 4 years ago when I signed it and I no longer have a copy. She said that she could not produce a contract and that I should have it. At that point, I was starting to get upset and I said that I don’t think what you are doing is actually legal and I should at least get a copy of the contract to review it. I said again that this doesn’t sound right that I have to only use their locksmith and that his seems very orchestrated to be some type of scheme/scam. I said that I just got off work and I don’t have any time to go back and forth about a copy of a contract that she cannot provide and I just need to try my keys to to if they work. She actually said “Don’t get sassy with me missy”. Really? I ignored her and drove to my unit to try to open my lock with the keys that I had. She walked over with a smile and gave me a 30 day notice to vacate. I was going to vacate anyway. I would not be able to deal with someone that takes messing with people a thrill. Yeah. #nope. I didn’t swear. I didn’t yell. I was as calm as a person could be in that situation. She didn’t like it when I questioned her. I was confused and upset that she would not provide a copy of the contract. I’ve never experienced a situation like this before. I don’t know if other storage places act this way but it seems like a bunch of “Junk Yard Dogs” run these places. Not professional. No class. It is a racket.
• JV

  Justin Von

  Jun 22, 2022
  5.0
  Best prices in town

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