Extra Space Storage

4.7
366 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1675 W 11th St in Upland, CA today! Our large selection of storage units, drive up access, drive up units, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1675 W 11th St, Upland, CA
91786, United States

Hours

Reviews

4.7
366 reviews
5 stars
321
4 stars
21
3 stars
6
2 stars
6
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received high praise for their friendliness, helpfulness, and professionalism, with many customers highlighting specific employees like Jessica and Ashley for their exceptional service.

Cleanliness

Customers noted that the facility is well-maintained and clean, contributing to a positive storage experience.

Accessibility

The process of renting and accessing storage units was described as easy and efficient, with staff assisting customers in finding suitable units.

Pricing Concerns

Some customers expressed dissatisfaction with rising rental prices and additional fees, indicating a perception of the company being overly profit-driven.
  • CM
    Crystal Mendoza
    Dec 27, 2025
    5.0
    I was extremely satisfied. Chris answered all my questions. Took me to see the units went ahead and move forward with renting the unit that fit my needs. Great customer service.
  • WG
    Will Gren
    Dec 11, 2025
    5.0
    The lady at the front desk was very helpful and nice, overall great service, would definitely recommend this place is a 10/10.
  • TD
    Toby Dodson
    Dec 11, 2025
    5.0
    Grant and Jessica were great and really helpful with finding a spot. I rented years ago with old company and now Im back.
  • MR
    marlon rivera
    Dec 3, 2025
    5.0
    I had a unit here last two years it was amazing. I initially signed up for one of the promos which was great. I had a lot of ups and downs in my life during the two years here with Extra Space. They definitely could have auctioned my unit at last 3 different times and did not. Jessica and the rest of the employees here at this location were very helpful and flexible with me as several times I probably owed them more than 300$ in past due payments. However they never auctioned my unit and always helped me as much as possible with giving me an extension on my payments. I would definitely recommend this location over other extra space storage locations.
  • YB
    Yagayra Barajas
    Dec 1, 2025
    5.0
    I made my original reservation online and signed my contract yesterday evening. I came in this Afternoon to drop off some items in my storage unit, but had no success and finding it. I went into the office, and Jessica was very kind to show me where the unit was and how to access it. It turns out I had reserved a 12 x 14 on the second floor, Something that I did not realize when I originally signed my contract. There is a lift that cab be used to transport items up to the second floor, and I thought that my fiancé, and I would be fine with that. Jessica did ask me who was going to be moving and if we were going to any help. I completely said that it would be me, and my fiancé moving from a one bedroom apartment. Not realizing that she was actually asking me, because it is a big challenging to move on your own to whole items to the second floor Without any professional help. After trying myself to transport the little items that I had I quickly realize that this was not going to work for us. I immediately went back to the office and Jessica kindly assisted me with finding another unit that would be better suited for us. I signed a new contract and was given the new unit information. She took the time again to walk me to our new unit, which was perfect, and I immediately felt so much better. This time I had no issues with storing the items I had with me. Jessica is very kind and informative, her patience helped me to feel less dumb for not requesting the change immediately after seeing the first unit.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.