Leslie's Pool Supplies

Reviews

• RD

  Ryan “Discorax” Davidson

  Mar 27, 2025
  5.0
  Staff knows me by name and greets me warmly every visit. They work hard to understand my pool needs and recommend products (including when I shouldn't use products). I've been managing my pool for 6 months now on my own with Joshua and Richard's help.
• AK

  Anne Kreutinger

  Sep 6, 2021
  5.0
  The employee was very knowledgeable and helpful.
• NC

  Naomi Canty

  May 20, 2020
  4.0
  Update to original review. So I am updating my review to share the total overall experience. After the last review it was only a matter of hours before my husband heard from the region manager requesting a time to visit and see the equipment and install. The region manager showed up the next day along with several other service people. Bottom line...The region manager was very apologetic and looked at the work that was completed and admitted it's not how things should be done and he was taking care of it immediately. They are fixing the pipes that were not originally replaced. They didn't have all of the materials that day but will be calling for a follow up hopefully later this week. I'm still a bit aggravated that we went through all of this, but I also don't think its fair not to provide total transparency to the overall incident especially when they are doing everything to resolve the issue. Willing to give them a second chance and feel free to let them know about my reviews when deciding on whether or not to do business with Leslies Pools in Trabuco Canyon. We will be a continued customer. First of all, the guys in the store are polite, but maybe that's their shtick. We had them come and give us an estimate on replacing all of the pool equipment from soup to nuts. The estimate was over $12,000 and there were a few nice to haves that we opted to wait on for future service. When all was said and done we agreed to replace the necessities which came to a little over $9,000. When they cam to do the install, of course the system wasn't going to work because they didn't know we would need this "extra part" that cost another $500 on top of the agreed upon equipment. Okay, that happens, we wrote the guy a check for the $500 and he proceeded to install the equipment. Fast forward a couple of weeks and the sweep hasn't been working since the install, the pool looks awful, and we've been trying to get them out to check on the install and equipment. finally after two agreed upon appointments and two "No Shows" I went into the store and almost lost my SH_T! They sent someone out later in the afternoon after several phone calls and now they are telling me the valves are broken and need to be replaced. So when we asked for a complete estimate to upgrade "all" the equipment I guess their understanding of "all" the equipment was different than "all" equipment. I don't recommend Leslie's Pools for service and install to anyone. Buyer Beware! It's unfortunate that it has to be this way. They are now a convenient stop to purchase weekly/monthly service supplies since we clean our own pool and if we need any service on equipment or new equipment and parts it won't be happening with Leslie's Pools in Trabuco Canyon,
• SS

  Steve

  Mar 17, 2020
  5.0
  I stopped by to get some pool acid. I have a jacuzzi in my backyard and I needed to get some acid to keep it clean. The guy who helped me was friendly and helpful. He suggested I get a water testing kit. This solved my problems. My hot tub is now clean and free of pool algae. It has made the hot tub much more enjoyable because it is clean.

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