Minute Key

Reviews

• JO

  Jeffrey Olson

  Mar 5, 2026
  1.0
  Your keys are twice as expensive as the professional key station at Home Depot that is operated by a store employee. We made 4 keys on your machine, only two of the same type. NONE of the keys worked. Your machine missed rises in the keyed area, leaving a straight line. Since we could not pay at Home Depot, and had to pay you directly via a charge card, we could not get a refund at the store. Home Depot gave us a number to call for a refund. We called that number three times and we were directed to buy other products. We couldn’t get through to a live person to process the refund. So we had to return to Home Depot to find out what to do. At the Customer Service area it took a staffer multiple times to finally get to a live person using that number for refunds. To add insult to injury, your machine offers a $1.00 discount on our next key purchase. Yet when we tried to use your coupon, it said we needed to go to Lowe’s to get the discount. It is beyond my belief that Home Depot allows your expensive worthless machine in their store, no less to direct it’s customers to Lowe’s.
• RF

  Randal Ferman

  Jan 30, 2026
  1.0
  You have a self-service Minute Key machine set up in Home Depot’s front aisle, mid-store. I copied two keys, making two each. With the optional profiling plus tax the price for each pair was $17.64. That's a hefty price for two copies. The key cutting kiosk had the look and feel of a highly accurate machine. It turns out, the keys were not very accurately cut. A local locksmith pointed this out and the inaccurate duplication of the keys was obvious with visual inspection. I brought back to Home Depot one of the two inaccurate pairs that did not work in the lock. I was expecting to get a refund. I was given a sheet with information on it to contact Minute Key or whatever refund handler it had on the sheet. Given the considerable wasted time, I was thoroughly upset. There was no reason for me to think that I was making a non-Home Depot purchase right in the middle of their store. In speaking with the helpful gentleman in Returns, I suggested to him that he move that machine out of the store. At this point I tell people not to use the Minute Key kiosk. Period.

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