Leslie's Pool Supplies

Reviews

• OO

  OnTheTanks

  Mar 5, 2026
  5.0
  I had a fantastic experience at the Leslie's in Thousand Oaks yesterday. The gentleman helping me (I didn't catch his name, but he was great) went above and beyond by taking the time to look up the exact part numbers I needed. He also gave some really solid advice on using the BioGuard Pool Complete Weekly 3-in-1; he explained how it works as a clarifier and enzyme treatment to keep the water sparkling and continuously manage phosphates to prevent algae. I especially appreciated that he wasn’t pushy about trying to sell me a different pool sweeper just because the one I wanted was out of stock. To top it off, they even price-matched a leaf catcher I was looking for. This kind of honest, patient service is why I’ll be a returning customer!
• PH

  Peter Humig

  Jun 6, 2021
  1.0
  For the past three years I have been coming to this store and had great experiences. The team in there is fantastic and helped me many times with my pool issues. However, today there was a young guy, who is new, and it started off by him being everything but friendly. When I asked him to please check my water he stated I needed to place the bottle in a specific location and fill out a small piece of paper with my information. I told him that I am already in the system and that I would be aware of the new procedure but given there is NO one in the store can’t he just test the water. He stated again that I needed to follow his direction if I wanted to get the water tested as this is the new policy. I told him that the new policy is only in effect IF there is more than person in the store so the staff can ensure no one is waiting too long, makes sense, I agree. However, today there was NO one in the store, just he and I. So I said again why don’t you just test the water, there is no one in the store, I am in the system. He refused to test my water and told me unless I fill out the paper and place the bottle in the specific location he would not do it! Thanks to the new guy Leslie Pool you just lost a customer of 3 years who spent hundreds of $ in this store over a policy this employee does not seem to understand and can’t put to work. Treating me like a 1st. Grader is not how you treat loyal customers. The tone and arguments were condescending and inappropriate at best. KUDOS to the previous team, you guys were awesome. But unless this new gentleman is working else where, I will not return for sure!

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