Business Details
350 West Hillcrest Drive, R005
Shipping: 526 W. Hillcrest Dr, Thousand Oaks, CA
91360, United States
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
350 West Hillcrest Drive, R005
Shipping: 526 W. Hillcrest Dr, Thousand Oaks, CA
91360, United States
Hours
Reviews
5.0
785 reviews
5 stars
771
4 stars9
3 stars1
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Jessie and Beth, for their exceptional service, knowledge, and patience without being pushy.
Product Knowledge
Reviewers highlighted the staff's deep understanding of the products, with many noting how well they explained the features and benefits of different mattresses.
Comfortable Experience
Many customers appreciated the welcoming atmosphere of the store, feeling comfortable and unpressured during their shopping experience.
Sales Effectiveness
Several reviews mentioned that the staff effectively guided customers to make informed decisions, often resulting in immediate purchases.
Cleanliness
The store was noted for its cleanliness and organization, contributing positively to the overall shopping experience.
- LHLara Haddajian3 days ago5.0Jessie showed the greatest experience! He walked myself and my sister through the whole process and made us feel great about our sleep choice. He was also very knowledgeable about sleep and gave great tips to improve quality.
- SEShanti ENov 28, 20255.0We bought a king size bed and base from Tony tonight. He was very professional and helped us narrow down from 3-4 options and provided and explained in detail what the key differences were. We rarely buy anything on the spot but Tony left us feeling confident in our decision and understood our needs quickly and efficiently. We would definitely buy from Tony again, he is excellent at his job!
- GHgreg huberNov 28, 20255.0We just had the most exceptional experience at the Tempur-Pedic store in the Thousand Oaks mall. I’ve been in sales for over 25 years, and Tony absolutely knocked it out of the park. He listened carefully to everything my wife and I discussed, guided us to four solid options, and then helped us narrow it down with clear, detailed explanations. When it came down to the final two, he reinforced the key differences in a way that made our decision easy. I’m typically not someone who buys on the spot, but Tony’s professionalism, product knowledge, and genuine care made this a complete no-brainer. I left 100% confident in our purchase, and even better, I didn’t have to waste time shopping around at other locations. Tony is a standout. He truly deserves to be elevated within the organization, even up to executive levels. Tempur-Pedic is incredibly lucky to have him. Companies truly cannot find people like Tony very easy.
- EOErguera OfficialNov 23, 20255.0⭐️⭐️⭐️⭐️⭐️ 5-Star Experience! I had an amazing experience at Tempur-Pedic thanks to Jessie. He dedicated hours to helping us find the perfect bed and made sure we understood every option. He truly went above and beyond to make sure we were comfortable, informed, and confident with our choice. He also helped us get the best deals possible, which we really appreciated. The store itself is very clean, welcoming, and extremely professional, which made the whole experience even better. If you’re looking for a bed, I highly recommend coming here and asking for Jessie. Outstanding service and an overall great experience!
- HNHM NNov 16, 20255.0My girlfriend and I had an amazing experience thanks to Jessie. From the moment we walked into the store, he made us feel welcomed, comfortable, and truly cared for. Jessie spent real time with us, listened to our concerns, and helped us understand every mattress without rushing or pressuring us at all. I have lower-back pain and sciatica, so choosing the right mattress was very important. Jessie walked us through all the options, explained every detail clearly, and let us test different models until we found the perfect one. He also helped us pick the right base and pillow so everything would work together perfectly for my comfort. What we appreciated the most was Jessie’s honesty, patience, kindness, and genuine effort to help us — not just make a sale. Thanks to him, we left the store confident, happy, and excited about our purchase. Jessie truly went above and beyond for both of us. If you want someone knowledgeable, caring, and extremely patient, ask for Jessie. He’s outstanding, and we’re very grateful for his help.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my existing bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses sold here fit most standard size bed frames. Make sure your frame is flat, solid, and offers adequate support to maintain your mattress warranty.
How will my new Tempur-Pedic mattress be delivered?
Most mattresses come with free White Glove delivery where the mattress is set up for you. The TEMPUR-Cloud mattress ships compressed to your door for self-setup and does not include White Glove delivery.
What is the difference between Medium and Medium Hybrid mattresses?
Medium Hybrid mattresses combine Tempur-Pedic's pressure-relieving materials with a coil system for a slightly softer feel and more bounce compared to non-hybrid Medium models.
Are customized mattresses available for boats, RVs, or planes?
Yes, customization for different shapes and sizes is available through Tempur-Pedic's authorized partner. Contact their Sleep Experts at 888-811-5053 for assistance.
Can I purchase replacement mattress covers at the Tempur-Pedic Flagship Store in Thousand Oaks?
Replacement covers are available for mattresses with removable covers. Covers for current models can be ordered online; older models can be found with assistance from Sleep Guides in-store.
What are the store hours for the Tempur-Pedic Flagship Store in Thousand Oaks?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
Is in-store pickup and delivery available at this Tempur-Pedic location?
Yes, both in-store pickup and delivery services are offered to customers.
What nearby stores can I visit for clothing or accessories near the Tempur-Pedic Flagship Store?
Nearby you can find stores like Aldo for shoes and accessories, H&M and J.Crew for clothing, Pandora for jewelry, and Foot Locker for shoes and sports wear.
Are there nearby dining options to visit before or after shopping at the Tempur-Pedic Flagship Store?
Yes, nearby dining options include Sbarro for pizza and Italian food, Mrs. Fields bakery and coffee shop, and Cinnabon for desserts.
What family-friendly attractions are near the Tempur-Pedic Flagship Store in Thousand Oaks?
Bizzy Girls Camps offers amusement and activities suitable for children and families near the store.