Brand Certified
Lowe's Home Improvement
4.4(608 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1027 Academy Drive, Thousand Oaks, CA
91320, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(805) 214-5510
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CA-Thousand-Oaks/3170
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Thousand Oaks, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.4
608 reviews
5 stars
409
4 stars
113
3 stars
27
2 stars
15
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Several reviews highlighted significant problems with delivery schedules and communication, leading to customer frustration.
Store Cleanliness
Customers consistently noted that the store was clean, well-organized, and easy to navigate.
Product Availability
While some customers found the selection satisfactory, others reported low inventory and limited options for certain items.
Mixed Experiences
Feedback varied widely, with some customers having excellent experiences while others reported poor service and dissatisfaction.
- JJJeff JacobsonJan 22, 20261.0As a contractor, I would not recommend Lowe’s for construction materials when delivery days and times are important to you. I ordered 190 block to be delivered in two days. Lowe’s somehow lost the block, there truck broke down, and instead of making my delivery a priority they rescheduled my delivery for three days later. The block was needed for a poor that was scheduled, but after hours on the phone with three different Lowe’s, they made no effort to get it to me in a timely manner. Also, you should know that they use other companies to deliver and those companies could care less if you get your delivery on time. If you need block, go to Carlson’s because they get it to you as promised.
- CGChristine GrantJan 9, 20265.0Came in to make a return. The guy behind the counter had such great customer service. Very accommodating and considerate. I tried the survey, but I get very frustrated with doing things on line so, im doing it here
- MNMike NationNov 19, 20255.0Anything you can get across the street at Home Depraved, you can also get here at Lowes, and not worry about what the owners are doing to your neighbors with the money.
- RGRolly GOct 30, 20254.0Clean and peaceful with lots of parking. Pricing is higher than home depot.
- DPDyl PickleOct 4, 20255.0Super clean and very helpful staff, Kylee is the best for questions!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer at the Thousand Oaks store?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing, decking, grills, lumber, home décor, and gardening equipment. Services include installation for appliances, flooring, cabinets, doors, and more.
What are the operating hours for Lowe's Home Improvement in Thousand Oaks?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started online; in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if the status changes.
Are there any nearby places I can visit before or after shopping at Lowe's?
Yes, nearby you can visit Newbury Park Village shopping center for banking and shopping, grab coffee at Starbucks, or enjoy dining at Ranch Hand BBQ and MOD Pizza.
Where can I grab a coffee near Lowe's Home Improvement in Thousand Oaks?
There are Starbucks coffee shops located near Lowe's where you can relax and enjoy your favorite coffee before or after shopping.
Are there mobile phone stores close to Lowe's for tech needs?
Yes, T-Mobile, Sprint Newbury Park, AT&T, and Verizon retailers are located nearby for your mobile phone and telecommunications needs.
How can I contact Lowe's Home Improvement customer service?
You can contact customer care by emailing customercare@lowes.com or calling the local phone number at +1 805-214-5510.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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