La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the helpfulness, knowledge, and professionalism of the sales staff, particularly Desmond, Ruth, and Sam.
Product Quality
Many reviews highlighted the excellent quality of the furniture, with customers expressing satisfaction with their purchases.
Delivery Experience
The delivery service received positive feedback for being prompt, professional, and careful with the furniture.
Design Assistance
Customers appreciated the in-home design service provided by staff like Kimberly, which helped them make informed choices.
Return Policy Concerns
Some customers expressed dissatisfaction with the strict return policy, particularly in cases of needing to exchange items due to comfort issues.
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Kathryn Owens
Feb 25, 2026
5.0
Purchased lift recliner for my husband about to have surgery. It was delivered in 5 days. My sales associate - Marissa, at the Temecula showroom was great to work with! Delivery was very smooth and 2 men moved the old chair up to the barn. They were very nice and informative, showed my husband how the chair operates. My husband loves it! I definately recommend Lazy Boy!! Thank you!
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Jacqueline Fields
Feb 16, 2026
5.0
Knowledgeable staff. Maria was a great help. This is the second time we have made a purchase. Will be returning in the future.
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Robert Odonnell
Feb 11, 2026
5.0
The location in Temecula, CA has been our go to for years now. They always have a welcome showroom and Designers. We were approach right away by Marissa Larriva and asked we we needed help. We happen to be looking for two new recliners for Family room. She informed us of different types and pointed out types that where similarly same as what we currently have. We took our time she checked in on us for further questions from time to time. Perfectly helpful, made a few suggestions. We ended up with two Belmont power recliners. Be aware some are made new and no stock in warehouse. We don't mind to wait 10 weeks or less for beautiful chairs. Belmont had great lumbar control & head adjustment on remote. We went with battery pack as we have chairs in middle of room. Thanks for a great product and assistance.
DH
Dale Hebert
Feb 11, 2026
1.0
Terrible service in every regard. Cancelled order due to product damage reported prior to delivery. Requested refund of one payment for product. I was told the refund couldn't be processed because of company processing policy unitl that was completed and that I'd have to return to store once notified. Lazy Boy has had my money for 11 days already and no time frames was given to me as to when I might see my money. Incredibly bad system.
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Ed Ferrara
Feb 10, 2026
5.0
Sales Associate Demond was outstanding! Answered any and all questions! Excellent product knowledge and thorough explanation of technical aspects. Provided detailed product features and benefits of material differences! Bought a great recliner and sofa!