Hobby Lobby

Reviews

• RV

  Ruthie V

  5 days ago
  1.0
  When a company prides themselves on being a Christian company, yet proves customer loyalty means nothing by the lack of customer service, really needs to check themselves. This location is horrible. Today I left a shopping cart FULL because the two lines were all the way to the back of the store and I physically couldn't stand for another hour just to check out. Meanwhile, there were employees on the floor who could of came to the front to help. I'm always guaranteed that my wait time to check out will be 30 minutes or more! I don't have a problem spending my money elsewhere. The economy is tanking and Hobby Lobby could care less. Sad.
• KS

  Kelly Smith

  Dec 24, 2025
  1.0
  Terrible customer service. Spent 30 extra mins of Xmas eve ringing up items because the cashier couldn't void a transaction. She said she met her quota for voiding things for the day!! So mad at the waste of time!! On Christmas
• CH

  Carolina Hernandez

  Dec 20, 2025
  5.0
  Supplies galore to make items or supploes for decorations and decor plus fabric available for your sewing pleasure
• LS

  Linda Smith

  Dec 17, 2025
  4.0
  Although I did not find what I was looking for it happened to be a product they don’t carry. The store itself was clean with plenty of merchandise, and the staff was very friendly.
• YB

  Yadira Bowen

  Nov 26, 2025
  1.0
  I’ve been a loyal Hobby Lobby customer for years, but my experience at the Temecula–Palm Plaza location last night was so disappointing that I felt compelled to share it. I urgently needed a specific console table (SKU #1537612) for an event the next day. After calling the Hemet store and learning they didn’t have it in stock, I called the Temecula store and was told it was available. My husband and I drove 30 minutes out of our way specifically to purchase it. When we arrived, we inspected all the available consoles in the back furniture section and found multiple issues: one had slashes on a leg, one had a chip on the top, and another had visible paint marks. The only console in acceptable condition was a floor display near the front—even that one only had a minor scratch that my husband could easily repair. The display also had a price tag on it, and there was no signage indicating it was “display only.” Naturally, we asked an employee if we could purchase the display model at a modest discount. The employee checked with the manager and returned saying the manager refused to sell any display items. So we asked to speak with the manager directly. That’s when things went from disappointing to unacceptable. Manager Adam Bower approached us with an extremely dismissive attitude. He repeated “display only” with no willingness to hear our situation or even consider a solution. When I tried to explain that the items in the back were damaged, he cut me off with a curt “OK,” showing zero interest in helping. His only suggestion—“order it online”—was pointless since the item wouldn’t arrive in time for our event the next day. Both my husband (who has extensive management/customer service experience) and I were shocked at his lack of professionalism, courtesy, or even basic customer care. Hobby Lobby is a customer-facing business, and the way we were spoken to and brushed off was astonishing. To make matters worse, Adam ignored the fact that the display items were tagged with prices and lacked any “not for sale” signage, which would reasonably lead customers to believe these items could be purchased. The entire interaction left us frustrated and without the item we needed, despite driving out of our way and trying to work with the store to find a solution. Thankfully, I spoke with Deanna in customer service the next morning, and she kindly listened and assured me she would escalate the issue to the District Manager. I hope Hobby Lobby addresses this promptly. No customer should be dismissed the way we were—especially when they’re trying to make a purchase and when store practices give the impression that display items are available. Hobby Lobby has always been a favorite store of mine, but this incident left a very negative impression. I sincerely hope no one else has an experience like this at this location.

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