SiteOne Landscape Supply is the largest and only national wholesale distributor of landscape supplies in the United States and has a growing presence in Canada. Our customers are primarily residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces. Through our network of over 650 branches across 48 states and five provinces, we offer a comprehensive selection of over 90,000 products.
Frequently Asked Questions About SiteOne Landscape Supply
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Landscape Supply?
Complete the Request an Account form located at the top right corner of the SiteOne website. You will need your SiteOne customer number. If you are not yet a customer, call 1-800-SITEONE (1-800-748-3663) to get started.
Are all SiteOne Landscape Supply products available to purchase online?
The majority of SiteOne's products are available online. If you cannot find a specific item, you can add a note to your order at checkout or contact your local branch for assistance.
What is the process for placing an order at SiteOne Landscape Supply?
Log in to your account, confirm your selected branch, add products to your cart, and proceed to checkout. You can choose to pick up your order at a branch or have it delivered locally.
Does SiteOne Landscape Supply offer local delivery?
Yes, local delivery is available for most orders within 60 miles of your selected branch. Delivery charges may apply.
What are the store hours for SiteOne Landscape Supply in Sylmar, CA?
The Sylmar branch is open Monday through Friday from 6:00 AM to 5:00 PM, Saturdays from 6:00 AM to 2:00 PM, and closed on Sundays.
What do I need to bring when picking up an order at SiteOne?
Bring a government-issued photo ID and your order number or the Order Ready notification email to the branch location for pick up.
How long will my order be held for pick up once it is ready at SiteOne?
Orders are held for up to seven days from the time you receive the Order Ready notification email. Unclaimed orders after seven days may be canceled.
Are credit and debit cards accepted at SiteOne Landscape Supply?
Yes, SiteOne accepts both credit and debit card payments. Cash only is not required.
What nearby stores can I visit for complementary home goods or hardware supplies near SiteOne Sylmar?
Nearby you can find Wholesale Arts and Frames for arts and home goods, Coastline Equipment and ConDecor Los Angeles for hardware and building supplies. These locations complement your SiteOne purchases with additional options for home projects and landscaping needs.
Is there a nearby party or event supply store close to SiteOne Landscape Supply in Sylmar?
Yes, Bonner’s Party Rentals offers party equipment rental and supplies nearby, making it convenient to plan events before or after your visit to SiteOne.
Are there any nearby services that could assist with landscaping or home improvement alongside SiteOne supplies?
Yes, nearby services include Calcoast Fencing & Landscape for fencing and home improvement, Picture Build for landscaping and masonry, and Benitez Wrought Iron for metal fabrication and supplies.