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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Sunnyvale, CA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
2,714 reviews
5 stars
1,150
4 stars
667
3 stars
267
2 stars
152
1 star
478
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance, unhelpful staff, and lack of accountability.
Delivery Issues
Customers experienced significant problems with delivery schedules, including multiple reschedules and lack of communication regarding order status.
Store Cleanliness
While some customers noted the store was clean and organized, others reported unclean conditions compared to competitors.
Product Availability
Several reviews mentioned issues with product availability and inventory management, leading to frustration during shopping.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their helpfulness and friendliness.
- QWQ W3 days ago1.0Zero effort from the staff. Had to do the job myself. Stopped by Lowe’s Sunnyvale to buy a specific MAPEI grout color. The aisle had plenty of MAPEI grout on the shelf, but the color I needed wasn’t visible. I went to ask for help, mainly to check if there was extra stock in the back or stored deeper on the shelf. The cashier Daniel first told me they don’t carry MAPEI at all, which was confusing since I was literally standing near shelves full of MAPEI grout. After I pulled up the Lowe’s app and showed him the exact item, he then looked it up and gave me the bay/aisle number—which I had already checked. When I asked if there might be more stock (since the shelf tag was there but the product wasn’t), he said it was not in this store and suggested I go to another location. The frustrating part: the app showed “in stock.” So I went back, moved the ladder myself, and after digging deeper into the shelf, I found multiple boxes of the exact grout pushed far back. This wasn’t a “we’re out” situation — it was a “no one bothered to actually check.” I wasted extra time and ended up doing the employee’s job just to buy something that was clearly there. If you’re shopping here for specific items, be prepared to double-check everything yourself and don’t assume the first answer you get is accurate.
- WMWarren MacdonaldJan 5, 20261.0Did you know that if you pay for something with a Lowe's gift card (that can be used online and in-store), then have to return that item, they will issue you an in-store only gift card in its place and not tell you that you can no longer use it online. This happened to me and then I could not use it to get the online price of an item. Manager would not make it right by either matching the online price and letting me use my in-store only gift card, or allowing me to use the gift card online. Aren't you always supposed to receive your money back in the exact way you used to pay? All other kinds of stores so that.
- ABAshlee BrownJan 2, 20265.0I love that they have items other hardware stores don't. I needed a very specific screwdriver bit and they had a screwdriver with over 15 options! Very happy and perfect for the very specific screws I need it for.
- MLMichael LambertDec 21, 20251.0Needed wood cut. Checked out and then was told “only one person” could cut wood and they just left for lunch. I couldn’t get the wood in my car uncut so waited. After over an hour of waiting, some guy shows up with Lowe’s helper and gets his project cut, jumping myself and one other person who had been waiting. Equipment was malfunctioning and “poorly maintained” per Lowe’s employee after they cut the first piece of wood 1/2 inch short. Finally get a supervisor to do the cut, who seemed put off by having to help. Needless to say, there were at least four people in the store who could have helped and they wanted me to wait over an hour for some guy who took a 1.5 hour lunch. Manager showed up and was like, “We will take care of you Boss”. Should have done that an hour earlier. Took me 1 hr 15 minute to leave after I had checked out. Bad service.
- AGAli GhotbiDec 14, 20251.0came to this Lowe’s with my son to buy a piece of plywood that needed to be cut. After waiting over an hour, we were told the saw was down and asked to come back at a specific time. When we returned at the time they gave us, no one could tell us whether the saw was working. The employee responsible said it would take another 30 minutes just to check. We then asked to speak with a manager and waited an additional 20 minutes — no one ever came. Total time wasted: over 2.5 hours, with zero communication or accountability. Worst retail experience I’ve had in years. We left without purchasing anything and will not be returning. Stay away.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Sunnyvale?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hand tools, home décor, kitchen items, lawn mowers, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, and tools.
What are the store hours for Lowe's Home Improvement in Sunnyvale?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Sunnyvale offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, sheds, shower doors, shutters, siding, sinks and faucets, smart home systems, tile and vinyl flooring, toilets, vanity, washers and dryers, water filters, windows, roofing, fences, and flooring.
Are there any special services or benefits offered by Lowe's Home Improvement?
Lowe's offers free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
What nearby places can help me with locksmith or key services near Lowe's Home Improvement in Sunnyvale?
Nearby you can find minuteKEY, InstaFob, Minute Key, and Reliable Locksmith SJ - Sunnyvale, all offering key and locksmith services which can be convenient if you need duplicate keys or lock assistance after visiting Lowe's.
Are there any nearby food options close to Lowe's Home Improvement in Sunnyvale?
Yes, Los Toluca Taco Truck, a Mexican and Latin American food truck, is nearby, making it a good option to grab a bite before or after your shopping trip at Lowe's.
What storage facilities are near Lowe's Home Improvement, Sunnyvale, that customers can use?
Nearby storage facilities include Super Space Self Storage and Public Storage, which can be convenient if you're handling home improvement projects that require additional storage space.