Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Shady Pricing, Hidden Rules.
I am incredibly disappointed and feel completely ripped off after my first—and last—experience with The Brick.
I went in to buy a sofa bed. I tested a similar model, and the sales associate assured me the one I was buying would feel exactly the same. Since I have a comertial discount rate I was directed to a corporate rate representative. Within less than 3 days, the price of the sofa suddenly jumped from $1,239 to al $1520 price. It felt incredibly suspicious, as if they artificially jacked up the price the moment they knew I had a corporate discount just to limit my savings and maximize their profit, at least this is how I fealt.
On top of that, the rep recommended me to buy a 3-year warranty for an extra $169,(around that) claiming it would cover me if anything went wrong. He completely failed to mention that the purchase was FINAL SALE. To make matters worse, staff members can't even keep their stories straight—one told me they don't get commission on corporate/comertial rates, while the guy who sold it to me bragged about getting half commission because of my discount.
When the sofa arrived, it was a complete nightmare. It is inhumanely rigid and hard—impossible to relax or watch a movie on. When I called the store to explain that it does not match what I was promised, they dropped the bomb that I couldn't return it. If I had been told this was a final sale, I obviously never would have bought it. What happened to the "Customer Satisfaction Guarantee"?
When I escalated the issue to the Operations Manager, her "solution" was to charge me a restocking fee of almost $200, plus another $100 just to pick it up! Losing nearly $300 of my hard-earned money, completely unacceptable, especially in this economy. (I decided to pay someone else to help me bringing the sofa to the store instead)
They do not accommodate 1st time customers. They have completely lost me as a client. Save your money and go somewhere else that actually values honesty and customer service. Do not buy from here.
LO
Lindsay Oliver
May 13, 2026
5.0
The delivery men were super nice, efficient, explained things and moved everything up 3 flights of stairs. Would 1000% recommend. Just an overall great experience.
CP
cass phillips
May 6, 2026
5.0
Arrived within the time frame, with excellent customer service. The two polite, efficient young men navigated tricky corners and even removed the furniture from the box and set it up.
SS
Sierra Stokalko
May 5, 2026
1.0
Terrible service. My stuff was delivered wrong and broken, told it’s not their fault and wouldn’t offer anything to fix their issue. Will never recommend or shop here again. If I could put zero stars I would.
JD
Jaydeepsinh Darbar
Apr 24, 2026
5.0
I recently visited The Brick and had a positive experience overall. The store offers a wide variety of furniture, appliances, and home essentials at competitive prices. The staff were helpful and took the time to explain product features without being pushy. I found the quality of the items to be decent for the price range, and there were good deals available. The store was well-organized, making it easy to browse. Delivery and service were smooth as well. Overall, a reliable place to shop for home needs.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled prior to delivery or pick up. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my products?
You can add an extended warranty during purchase online or in store, or within 30 days after receiving the product by visiting a store.
What are the pickup hours for The Brick in Saskatoon?
Pickup hours are 10:00 AM to 9:00 PM Monday to Friday, 10:00 AM to 7:00 PM Saturday, and 11:00 AM to 6:00 PM Sunday.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing options, Mastercard, and Visa.
Does The Brick provide delivery and curbside pickup services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
What brands are available at The Brick?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more.
What nearby places can I visit before or after shopping at The Brick?
Near The Brick, you can visit retail stores like HomeSense and Ashley HomeStore, restaurants such as Shoeless Joe's Sports Grill and Tapps Sports Lounge and Grill, or grab a meal at A&W Canada.
Are there nearby banks or financial services close to The Brick?
Yes, nearby financial services include TD Canada Trust Branch, TD Bank, Donna Turner - TD Financial Planner, Lisa Helfrick - Mortgage Intelligence, and One Roof Solution Income Tax and Notary Public Services.
What nearby options are there for home improvement and furniture shopping?
Close to The Brick, customers can also explore Home Depot, Ashley Homestores, Ltd., and Home Services at The Home Depot for home improvement and decor needs.
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