Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
I needed a specific sized washer (smaller than most) to fit my space so I found one on sale for 499.00 online.
I went to the Brick to purchase it on November 12th 2024 however once at the store, the salesperson gave me a price of 799.00 for the unit. He very conveniently did not have a flyer available for me to check the price against and I had forgotten my phone. I went home and ordered the exact same make and model online for 499.00 and was given a shipping date of November 14. On November 13th - I got a message from the Brick with this heading..."The Brick Battleford Your Product is Available for Pickup! Receipt/order: 11114JFJZGJ".
When I went to pick it up I was told it was NOT IN but I could take the floor model. I had expected to get a brand new machine not the floor model which they could have sold me on the 12th but the manager said my only recourse would be to wait another 2 weeks for a new one. I can't do without a washer for 2 weeks so I had no choice but to accept it. This was the exact same unit I was told was 799.00 2 days ago when it was clearly being advertised for 499.00!!! This seems like a very sketchy business practice to me.
First of all; I should have been given the advertised price and not an inflated price when I went in on the Monday. Secondly, I was expecting to get a new unwrapped machine , not the floor model I had viewed on the Monday since I had waited 2 days for shipping. These 2 issues do not make me feel positive about my experience shopping at the Brick and I would like to know if there is some reasoning that would explain these 2 incidents. As it stands I can't foresee doing more business at this store nor can I see recommending it to others. I did complain to the Brick before posting here but got no response other than a form email telling me I would hear from someone within 48 hours. That did not happen. I waited a month for a response from the Brick and that is long enough.
HS
Harjap Sandhu
Dec 18, 2023
5.0
Excellent at customer service the staff was very helpful.
DR
Donna Roske
Jun 17, 2021
1.0
Worst customer service ever I hate to even rate this business
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
The return policy varies by item. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location, with refunds to the original payment method. Deposits on Special Order items are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa for payments.
What are The Brick's store hours?
The Brick is open Monday to Wednesday from 10:00 to 17:00, Thursday and Friday until 18:00, Saturday until 16:00, and closed on Sundays. On Nov 11, 2025, it will be open 12:00 to 16:00.
What pickup and delivery services does The Brick offer?
The Brick offers curbside pickup, regular delivery, and no-contact delivery services to customers.
What are some nearby places to The Brick in North Battleford?
Nearby places include Second Debut Discount Clothing, CJV the Carpet People, Studio Eleven Pole and Circus Arts gym, and Affordable Mattress and Furniture store.
How can I get to The Brick if I am using public transportation?
The Brick is near local bus stations including Bus Depot - Saskatchewan Transportation Co and Greyhound Bus Depot North Battleford SK, making it accessible by public transit.
Are there any nearby furniture stores if I want to compare selections?
Yes, nearby furniture stores include Affordable Mattress and Furniture and City Furniture & Appliances North Battleford, which are close to The Brick for convenient comparison shopping.
What brands can I find at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, Serta, and many more.
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