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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the operating hours for gate access at US Storage Centers in Simi Valley?
Gate access is available daily from 6:00 AM to 9:00 PM.
When is the US Storage Centers office in Simi Valley open for customer services?
The office is open Monday to Friday from 9:30 AM to 6:00 PM, Saturday from 8:30 AM to 5:00 PM, and Sunday from 10:00 AM to 2:00 PM.
Are there any items prohibited from being stored at US Storage Centers?
Yes, you cannot store liquids, explosives, flammable liquids, toxic materials, or perishables. Contact the facility if you have questions about specific items.
What identification do I need to rent a storage unit at US Storage Centers?
A government-issued photo ID such as a driver’s license, state ID, or passport is required. Military customers may need to provide additional documentation.
Can I reserve a storage unit online at US Storage Centers?
Yes, you can reserve a unit online easily with no credit card holds required. Visit their website to reserve your storage unit today.
Does US Storage Centers require a long-term lease?
No, rentals are on a month-to-month basis with no long-term obligations.
What payment methods are accepted at US Storage Centers?
They accept checks, cash, VISA, Mastercard, cashier's checks, and money orders. Automatic payments are also available.
Are moving supplies and locks available for purchase at US Storage Centers?
Yes, they sell boxes, moving supplies, and locks for your convenience.
How can Royal Moving & Storage near US Storage Centers assist customers?
Royal Moving & Storage provides moving services which can help customers transport their belongings to or from US Storage Centers efficiently.
What nearby medical facilities can customers visit near US Storage Centers?
Nearby medical options include Royal Medical Plaza, Maria Dolores C. Austria DDS, Acumen Health Clinics, and Joe Cheng DDS for dental and health services.