Monterey Bay Pest Control Inc.

Reviews

• DA

  Diaz Aden

  Jan 3, 2026
  4.0
  I had a very positive experience with Monterey Bed Bugs Exterminators at their Monterey location. The team was professional, knowledgeable, and efficient, quickly assessing the situation and explaining the treatment process in detail. They arrived on time, used safe and effective methods, and handled everything thoroughly, which gave me peace of mind. Communication throughout the service was clear, and they were responsive to all my questions and concerns. The staff was friendly, courteous, and attentive, making a stressful situation much easier to manage. Overall, I highly recommend Monterey Bed Bugs Exterminators for anyone dealing with bed bug issues — their expertise, professionalism, and commitment to customer satisfaction make them a reliable choice in Monterey.
• BB

  B

  Nov 21, 2025
  5.0
  Absolutely amazing team and exceptional service!! I’m normally not one to write reviews, but the team here helped me out today and gave me such peace of mind that I need to recommend them! Today when going through a storage box under my bed I found a tiny bug crawling around inside and immediately panicked. I’m terrified of even the thought of bed bugs and had no clue what to do. I trapped it in a jar but I had no way to tell if it was actually a bed bug or not. I called Monterey Bay Pest Control and they told me I could bring it in and they would ID it! Within 20 minutes I was down at their office and their entomologist Laura had it under a microscope. Turns out it was just book lice! I learned that I don’t have an infestation of bed bugs, just too much moisture in my bedroom. The staff entomologist, Laura, is so knowledgeable and reassuring, I even got to look at the bug under the microscope! I would 100% recommend using their services. Thank you so much for your help today!!
• JN

  Joshua Nagle

  Sep 26, 2025
  5.0
  We have contracted with Monterey Bay Pest Control for several years, and they have been wonderful. Our business is located in the woods. Managing bugs and rodents is critical. I have learned to depend on the advice and expertise of Monterey Bay Pest Control. We are lucky to have a great service technician, Hugo. He is professional, shows up on time as scheduled and always improves our bug and rodent situation. I called the office last night after closing and requested extra ant baits and glue traps. Sure enough, Hugo showed up first thing this morning with a big smile and the requested items in hand. Thank you, I appreciate the quick turn-around and good service.
• CB

  Carol Brock

  Sep 24, 2025
  5.0
  Amazing customer service! I recently spoke with Olivia regarding a gnat problem at one of the homes we are building in Carmel, and she provided excellent advice on both immediate treatment and long-term prevention. She also followed up with a very helpful email, which I really appreciated. We rely on this company for rodent and pest control and confidently recommend them to our clients in Carmel and Pebble Beach, where we build high-end custom homes.
• LV

  Lia V

  Sep 3, 2025
  1.0
  Awful customer service and then no call/no shows. My property management sent out a work order in the early afternoon on 8/25 and said they'd be calling to schedule an appointment. I hadn't received a call by 8/27 afternoon so I called them directly. The receptionist told me Olivia would call me back to schedule, which she did shortly after. She told me the soonest they could come out was a week later on 9/3. I asked if there was any possibility they could come out sooner as we're having a really bad rat problem. Olivia said that they normally have been booking 2 weeks out so 9/3 from 9am-11am was essentially them doing me a solid by getting me in sooner but added that if they had any cancelations, she would let me know. I took today off and waited. By 11:08am this morning, no one had showed up so I called them to ask what happened. The receptionist said Olivia was on the phone but they would call me right back. I called them back at 12:10 and 12:36 but no one answered so I left them a message. I let my property management know what happened and they tried calling them with no luck either. A friend of mine got a hold of them at 1:42 and the receptionist claimed that our appointment wasn't scheduled until NEXT Wednesday. There was a whole conversation last week about how waiting 1 week was better than their usual 2 weeks so I know I'm not going crazy. I took the day off work for this and our rat problem is only getting worse. Based off of the other recent reviews, not showing up and following through seems to be their current M.O. Save yourself the headache and avoid them. They may have been one of the best in the past but between me and other disappointed people with infestations recently, you're better off calling a company that doesn't feel the need to lie because they dropped the ball. Update: I just called right now and person who answered looked me up and said I'M NOT EVEN ENTERED IN THEIR SYSTEM. Just a note saying that I needed to be entered and if I wanted, they could schedule me in for NEXT WEDNESDAY. So just more lies to cover up lack of competency.

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