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Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 90 Santas Village Rd in Scotts Valley, CA today! Our large selection of storage units, drive up access, drive up units, all-hours access, electronic gate access, exceptional security, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, lifts available, parking spaces, personal access hour, RV parking, kiosk, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
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Location
Hours
Reviews
4.9
555 reviews
5 stars
527
4 stars
18
3 stars4
2 stars1
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff like Richard and Edward for being helpful and friendly, others reported negative experiences with rudeness and lack of professionalism.
Cleanliness and Security
Many customers highlighted the cleanliness and security of the facility, noting it as a well-maintained and safe environment.
Pricing Issues
Several customers expressed concerns about sudden price increases and misleading promotional rates, indicating dissatisfaction with pricing transparency.
Accessibility and Convenience
Customers appreciated the easy online reservation process and convenient access to units, with positive remarks about the facility's location and accessibility features.
- LLLakeJan 4, 20261.0Unfortunately, my experience with the manager at Extra Space Storage was extremely disappointing. During our phone conversation, the manager, who introduced himself as Richard, was rude, dismissive, and spoke in a very unprofessional manner. I was interrupted multiple times and made to feel as though my questions were an inconvenience rather than a normal part of being a potential customer. Instead of receiving helpful information or basic courtesy, I encountered an aggressive tone and a complete lack of customer service. After this interaction, I lost any desire to do business with this location, regardless of pricing or availability. This kind of behavior seriously damages trust in the company. I hope management takes this feedback seriously and addresses how customers are treated over the phone.
- JGJ GDec 30, 20255.0The fella was in the office was super helpful and made it a point to see I was getting everything I needed out of my unit! I believe his name was Richard.
- VPVanessa PDec 28, 20251.0Richard, the Storage manager, deliberately attempted to mislead me during the unit rental process. The conditions he explained verbally were completely different from what appeared in the contract — hidden fees, undisclosed restrictions, and additional charges that were never mentioned upfront. When I confronted Richard about these inconsistencies, he avoided direct answers, backtracked on his own words, and tried to make it seem like I was at fault for “not understanding.” It was clear he was relying on the customer’s inattention to push through unfair terms. This is dishonest and unethical behavior. Richard showed zero transparency and zero accountability. I strongly advise others to be extremely cautious or avoid dealing with him altogether.
- PSPaul StrongDec 4, 20255.0I highly recommend Scotts Valley Extra Space Storage at Santa's Village Road. Friendly, helpful, efficient and very well organized site manager and team, and well maintained, dry and clean units. The site manager helped us coordinate a number of units as temporary storage over a number of months. He was especially helpful in coordinating with our moving company to ensure access to our units distributed around the site, at a time where there were two other large moves taking place. Whenever we needed some help, he was there. I can't recommend highly enough.
- DTDebra ToscanelliDec 2, 20255.0I rented my space online, it was very easy to do. When I got there the first time, the man at the office was super helpful. Showed me how to use the elevator, walked me to my unit, and answered all my questions. I am a single woman and even going there after work when it’s dark wasn’t scary because I could unlock the gates digitally and it is well lit. I would recommend Extra Space Storage on Scotts Valley to anyone who needs storage!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Scotts Valley, Camp Evers, Bethany Park, and Felton.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours for Extra Space Storage in Scotts Valley?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends and holidays.
What types of storage units does Extra Space Storage offer?
They offer a large selection of storage units including drive-up access units, indoor units, non-climate controlled units, vehicle storage including RV and car storage, and units with exceptional security features.
Are moving and packing supplies available at Extra Space Storage?
Yes, Extra Space Storage provides moving and packing supplies like boxes for purchase both online and at the facility.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website at https://www.extraspace.com/storage/facilities/us/california/scotts_valley/501533/
Does Extra Space Storage provide any special features for security and convenience?
Yes, the facility has electronic gate access, video surveillance, an on-site resident manager, and accepts deliveries, ensuring exceptional security and convenience.
What payment methods does Extra Space Storage accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
Is there RV parking available at Extra Space Storage Scotts Valley?
Yes, RV parking is available at this location along with vehicle storage options.
What nearby places can I visit around Extra Space Storage in Scotts Valley?
Nearby, you can visit the Gateway Bible Church of Scotts Valley for worship, or enjoy a meal at Jack in the Box and other restaurants like Buttery Bros and Santa Cruz Pizza Company.
How can nearby gas stations assist customers visiting Extra Space Storage?
Nearby Chevron Station and Shell gas stations provide convenient refueling options for customers traveling to or from the storage facility.
Are there any nearby accommodations for customers who need to stay overnight while using Extra Space Storage?
Yes, the Best Western Plus Inn Scotts Valley is close by for customers needing lodging while visiting the storage facility.