Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Santee, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,093 reviews
5 stars
1,126
4 stars
449
3 stars
162
2 stars
110
1 star
246
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and lack of accountability.
Product Availability
Frequent issues with product availability and order fulfillment were noted, leading to customer frustration.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, overall staffing levels and assistance were criticized.
Delivery Issues
Numerous complaints about delivery delays and mismanagement were highlighted, indicating a need for improvement in logistics.
Store Cleanliness
Several reviews mentioned that the store was clean and well-organized, contributing positively to the shopping experience.
- EGErnest Dew (Dewnit Music Group)Jan 6, 20261.0Aloha and his staff very unprofessional. Went to pick some blinds pre ordered. I was told to go grab my order from the pick up room. Another employee comes out and asked what are you doing? I explained but she made it seem as if I was stealing what I paid for. All the employees were rude and unprofessional. I would stick with Home Depot going forward.
- MCMellany CurtisDec 27, 20255.0The people were very nice helping me find the lock washers and nuts that I needed.
- EEErikDec 10, 20251.0The customer service at this Lowe's location is terrible, i recommend going to the location in mission valley, they are super helpful and take the time to help us customers out. The employees here don't help and are never on the sales floor. We spoke with the manage on duty at the time, his name is Aloha I believe, and he was combative and defensive when I had questions and concerns about a faulty product he tried to dismiss without even having a conversation. I had to insist to finally get him to do his job and stop being lazy and unprofessional. Even then he was looking for any excuse to dismiss the issue and would talk over me, even when he was the one that asked me a question yet wouldn't let me speak. Terrible person, and horrendous at doing their job, no wonder people recommend Home Depot.
- DCDean CDec 7, 20251.0Do not go to this location. Customer service is non existent. No wonder no one was shopping. I walked past several employees, they never asked if I needed help. Their map online is wrong for location of products. I asked the person monitoring the self check out where to find ice maker filters, he said probably in the back. I asked if there's some one back there to help & he said no. Thre were only 5-6 people working in the store. Edgar the manager could not have cared less. Misty at the service desk apologized. I was going to spend $200-$250 on a Sunday morning. I will go to Home Depot down the street & pay a little more, at least they act like they want my business.
- JJJeremyDec 4, 20254.0Update: Lowes customer service team was patient and after following up honored the sale price for the oven. Be patient and eventually the customer service team will figure out the sales process. We now have the oven we wanted for the price it was advertised. Side note: The delivery guys were rough with the oven so I had to replace a broken leveling leg. Lowe’s Santee Management My wife and I experienced extremely poor customer service at the Lowe’s Santee location. On Friday, November 28th, we purchased an LG oven (Model #LTGL6937F) and paid for delivery. We were assured that we would be contacted with delivery details. Instead, later that evening around 7 PM, the appliance supervisor called to inform us that she had mistakenly sold us the oven. She admitted she did not know how to check Lowe’s warehouse inventory and stated that the unit was no longer in stock. Our order was canceled, and a refund was issued without any sincere effort to resolve the situation. We returned to the store that same evening to see if the purchase could be honored, but both the appliance supervisor and the assistant store manager were unable to meet customer expectations. In total, we wasted over four hours dealing with this issue due to Lowe’s poor inventory management. We are deeply disappointed in the lack of professionalism and accountability demonstrated by the Santee location. Selling products that are not actually available is unacceptable and reflects a serious failure in sales and inventory management.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Santee, CA offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, garden equipment, and installation services for items like appliances, flooring, and lighting.
What are the store hours for Lowe's Home Improvement in Santee?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement in Santee offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
Check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if the status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online if purchased from Lowes.com or return in-store with proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement in Santee?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places to grab food after shopping at Lowe's in Santee?
Yes, nearby eateries include Chick-fil-A, In-N-Out Burger, Jack in the Box, The Stand, and Red White and Badass Brew, offering various fast food and restaurant options.
What stores are near Lowe's for additional shopping needs in Santee?
Nearby shopping options include Vons supermarket, Kohl's department store, Sephora beauty supplies, Purewood Furniture, Mattress Firm, and Vans shoe store.
Where can I find banking or postal services close to Lowe's Home Improvement in Santee?
Close to Lowe's, you will find US Bank and multiple U.S. Post Office locations including the USPS Collection Point for postal and banking needs.
What are some hardware and tool service centers nearby Lowe's in Santee?
Nearby to Lowe's is Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and DDM Power Tools for automotive repair and tools.