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Self-Storage Facility
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Frequently Asked Questions About US Storage Centers
Are there any items that I am NOT able to store?
Liquids, Explosives, Flammable liquids, Toxic materials and Perishables. Please contact us if you have any questions regarding a specific item.
When can I move in?
If there is a storage space available that meets your specific storage needs you can move in anytime during office hours.
What type of documentation do I need to provide in order to rent?
We require a Government issued photo ID (example: driver’s license, state id, or passport). Military customers are required to provide more information.
How do I make a payment?
You can pay in person, online, by phone, or via mail. You may also sign up for automatic payments.
Do I need to sign a long-term lease?
There are no long-term obligations — we rent on a month-to-month basis.
What forms of payment do you accept?
We accept checks, VISA, and Mastercard. We also accept cashier's checks and money orders.
Do you sell boxes and moving supplies?
Yes, we also sell locks in addition to boxes and moving supplies for your convenience.
Do I need to bring my own lock?
Customers will be required to provide a compatible lock for their unit if they choose to purchase their own. Locks are also available for purchase at the facility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your storage needs. Unit sizes and prices vary by location. Please contact a location near you for available sizes and prices, or see our Size Guide online!
Can I stop by to view the facility or do I need a storage space?
Stop by anytime during our office hours and our professional storage team will give a complimentary tour of the facility. Office hours vary per location.
What times do I have access to the gates?
To see gate hours, visit the facility page on our website to see the access hours.
Do I have to pay to reserve a storage unit?
Our online reservations are hassle-free and do not require any credit card holds. Reserve online today!
Do you offer discounts?
Yes! We offer special pricing and promotions for new storage customers such as one month 50% off. You can find our promotions by searching for your local facility on our website.
Do you offer online rentals?
Yes! Find your local facility on our website and rent your unit today from the comfort of your own home. Save time by completing your lease and payment online.
What are the operating hours of US Storage Centers in Santa Rosa?
The storage facility is open Monday to Friday from 9:30 AM to 6:00 PM, Saturday from 8:30 AM to 5:00 PM, and Sunday from 10:00 AM to 2:00 PM. Access to storage units is available daily from 5:30 AM to 9:00 PM.
Can I reserve a storage unit online at US Storage Centers?
Yes, you can rent or reserve your storage unit online anytime by visiting their website.
Are there any restrictions on what I can store at US Storage Centers?
Yes, items such as liquids, explosives, flammable liquids, toxic materials, and perishables are not allowed. Contact the facility if you have questions about a specific item.
What forms of payment are accepted at US Storage Centers?
They accept checks, cash, VISA, and Mastercard, as well as cashier's checks and money orders.
Do I need to sign a long-term lease to rent a storage unit?
No, US Storage Centers rent on a month-to-month basis with no long-term obligations.
Are moving supplies and locks available for purchase at the facility?
Yes, the facility sells boxes, moving supplies, and locks for customer convenience.
What documents are required to rent a storage unit?
You need to provide a government-issued photo ID such as a driver's license, state ID, or passport. Military customers must provide additional information.
Can I visit US Storage Centers if I do not have a storage unit?
Yes, you can stop by any time during office hours for a complimentary tour of the facility.
What nearby storage facilities are close to US Storage Centers?
Nearby storage facilities include Southpoint Self Storage, South Point Wine Cellars, and Tana Movers & Storage, which might offer alternatives or additional storage options.
Which nearby businesses can help with moving and transportation related services?
Nearby businesses such as TrailersPlus, Accurate Forklift, Santa Rosa RV Sales, and U-Haul Neighborhood Dealer can assist with trailers, vehicle rentals, and moving needs.
Are there any nearby places of interest for home improvement or gardening?
Yes, nearby places include GrowGeneration Hydroponics Store, CAL-STEAM, Allied Building Products, and Nor-Cal Fence, which might be helpful for home improvement or gardening enthusiasts.