Leslie's Pool Supplies

Reviews

• TV

  Tony Vella

  3 days ago
  5.0
  Very friendly and knowledgeable.
• JS

  Jim Skiba

  Oct 28, 2025
  5.0
  Great help
• MB

  Mathew Betton

  Nov 16, 2019
  5.0
  Always very helpful
• MO

  M Owen

  Jul 31, 2015
  3.0
  I dropped off my pool sweep for repair on or about 7-20-15 and was told it would be looked at by their technician on 7-22-15 and I'd receive a call regarding the cost and schedule of repair. On 7-24-15 I had not heard from them so I stopped in to inquire on the progress. I was told by Carlos that a part needed to be ordered and it should arrive about 7-26-15 and I would receive a call upon their completion of the repair. No call came so again I called Carlos who said he expected the part to arrive 7-30-15 but did not have the ability to confirm it was enroute. I called 7-31-15 to find out if the part arrived and was told "no". I asked if it would be in today and was told by Carlos, "I don't know I'm not able to track parts." Now after 10 days without the pool sweep the manager is telling me he has no way to know when the part will arrive. I asked if he can make a phone call to someone who can make such a prediction, he said "no". I told him I would be contacting his boss and find someone who can get me an answer. Carlos said, "Go ahead". I've done a fair amount of business with this company over the last 15 years and have had mostly good service in the past. I think their prices are a bit high but I use them for convenience and in the past they've been able to get repairs done and maintain good to high levels of customer service. This is the strangest experience I've had with them and I feel like this "system flaw" needs to change because I cannot be the only person who's experienced this issue. I did call their corporate office and though it took 1 seven minute phone call and 1 fortyseven minute call I've been promised the part for my pool sweep will be here...at the latest on the 4th of August. Wow!!! Just a 14 day wait!!! Not cool at all. But there is a bright side...one day later 8-01-15, Carlos apparently searched for and found the part in a nearby store and drove 60 miles (or more) round trip to get pick it up, install it and darned if they didn't do it all for FREE!!! So, my initial experience was not good at all, but after they realized this might be an opportunity for them to build a relationship and make an existing, long term customer happy they went the extra 60 miles OR MORE to do it. And for that I commend them and upgrade this experience to "it's OK" and I appreciate their effort...AND I will give them my business in the future with the hope we return to the better experiences I once had.

Frequently Asked Questions About Leslie's Pool Supplies