Lowe's Home Improvement

Reviews

• MS

  Mike Smith

  Dec 17, 2025
  1.0
  Horrible customer service. I ordered a two piece toilet online. Received only the bottom part which came broken. Called Lowe's, they said I have to take it in to a store location for a return. Drove it to this store, where Rose in returns, could not understand why the item number is different (because Lowe's sent the wrong item), even though I explained it three times slowly to her. This was too much for Rose to handle, so she called the manager Monica. After I explained everything to Monica, she told me that their system will not allow them to process the return because it says fedex hasn't delivered it yet. Even though it was delivered yesterday and I brought it to the store. Zero care from Rose or Monica. I am now doing a credit card dispute thru my bank. Ended up going to the East Santa Clarita Lowes and they were able to figure out the issue and process the refund without a problem.
• CP

  Christopher Porter

  Dec 14, 2025
  5.0
  Good selection of tool and supplies.
• SG

  Sasha Gonzalez

  Nov 26, 2025
  1.0
  This is my first ever Google review because my disappointment is far beyond what I could keep to myself. This will be a long review. We rented a truck and came to Lowe’s around 2:30 pm. We took two big carts and loaded six heavy cabinets (base and wall). While loading and checking items, we noticed a damaged part. An employee was watching us; we asked, “Are we in your way?” and she said, “No worries, I need to block the area, but you guys are good.” My husband asked about a discount for the damaged item; she said it was a good question and pointed us to another employee, who confirmed the discount. We moved the six cabinets to the register by the wood area. The female associate started scanning the first item and seemed to have an issue with the system; I saw something red on the screen. She said, “I don’t think I can sell you this item.” She called her manager, I mean that’s how she identified this person - Monica. who scanned her card and continued. Some of the items we picked were apparently subject to recall, and when she scanned with her mobile device scanner - it clearly said “remove from inventory.” We needed the whole set for our kitchen remodel. I asked Monica why the recalled items weren’t removed from inventory ahead of time. I opened the Lowe’s app and the items were listed as available for purchase—no sign or warning not to pick them. Her response to my questions was simply, “I don’t know.” I asked to speak with her superior. I turned around and saw a person with a badge named Adam; she pointed to him. I asked him—ten times (no jokes)—if he was the manager, because he was smiling nonstop and it was hard to read the situation. He said yes, he was the superior and the manager. I asked why there were no signs on the shelves for recalled items, why they weren’t removed from inventory when the device clearly says “remove from inventory,” and whether we should be worried since we bought three last week. To all ten questions, he kept smiling and responded only: “Have a good day, ma’am.” He also said he has “a lot of inventory and can’t manage all of it,” which did not inspire confidence and did not address the recall issue or our questions about safety and process. We left, then came back through the main door and asked two employees who the manager was that day; they told us Phillip. I asked to speak with him. In less than five minutes, a very polite gentleman came to us, listened to our frustration, and explained clearly what we could take and what we could not. He was great—amazing. Everything should have been resolved at that point. We then learned Adam is the assistant manager. If Monica is also an assistant manager, then Adam cannot be her superior. They are both assistant managers, and there is only one store manager—Phillip. That distinction should have been made clear, especially when I asked Adam directly multiple times. I even phrased it “Are you sure you are the one?” Earlier, Adam confirmed he can’t know all the inventory because it’s a lot, and apparently the only way to know if items are recalled is when they’re scanned at the register, according to him. The employee at the beginning who was watching us said nothing, and there were no signs anywhere indicating the items were not sellable. Customers should not discover this only at checkout. This is not just about cabinets—it’s about being treated with respect. My questions were ignored, and I was dismissed with a smile and “have a good day.” We spend thousands of dollars at Lowe’s, and we put real effort into coming in to get these items. To be treated like that is unacceptable. Inventory flagged for recall should be marked “Not for Sale” and removed from the floor and app listings. Phillip was excellent and resolved the situation respectfully. Adam, however, was unprofessional, dismissive, and misrepresented his role. Santa Clarita Lowe’s—please do better. We were never treated like that, and this is unacceptable. Adam was rude, dismissive, untruthful, and unprofessional. He simply was laughing at me when I tried to talk.
• SW

  Sandy White

  Nov 3, 2025
  5.0
  I was able to find what I was looking for. Staff was very helpful. Thank you to Dillion (my cashier). Very helpful and definitely an asset to your staff.
• MT

  Med Tech

  Oct 31, 2025
  1.0
  Employees don’t know what they are doing. No help whatsoever. Most of them don’t know anything and they just waste time. Who’s the manager here, someone should consider a new one if this is how it’s managed.

Frequently Asked Questions About Lowe's Home Improvement