Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Santa Clarita, CA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
19001 Golden Valley Road, Santa Clarita, CA
91321, United States
Hours
Reviews
4.3
1,072 reviews
5 stars
684
4 stars
202
3 stars
71
2 stars
37
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to frustration for customers seeking help.
Store Cleanliness
The store was frequently described as clean and organized, contributing positively to the shopping experience.
Mixed Experiences
While some customers praised specific employees for their helpfulness, others had negative experiences that overshadowed their visits.
Product Availability
Customers noted issues with stock levels and availability of items, leading to dissatisfaction.
- VHVadim HashimovDec 11, 20251.0All employees just walking around chilling. No one has any idea of any pick up order, zero communication. Delaying every order by at least 30-60 minutes, coming back with stupid excuses. This is how every Lowes store operates.
- JMJamie MilesNov 2, 20251.0Store is poorly managed, understaffed, unorganized, and 90% of the employees will breeze past customers without greeting or offering assistance. We needed help three consecutive days in three separate departments, each time the wait for an employee, after going to the front to find someone to page for assistance, was more than ten minutes each time. After an employee was paged, Brian came each time, to three separate departments, and offered assistance.
- AAAP AliOct 29, 20252.0Went to Lowe’s to purchase some paint. After the front paged the paint “specialist” 4 times for us, she finally arrived, by which point the line grew to more than 4. IRENE was the CSR that was working and I cannot express how incredibly rude she was. We asked for some samples to which she replied only satin comes in samples. As I asked for clarification regarding the differences in finish she just pointed to one of the cards. So I then asked where in the aisle can we find the specific white we were looking for and she just said “on the shelf.” I did not appreciate that response. As we started asking another question she then asked for the next customer and proceeded to ignore us as we stood there with more questions about the different paints Lowe’s offers. I’ve never been treated that way in any store. She had no interest in helping us and seemed bothered she was even there. As a matter of fact, the gentleman she started helping went so far as to apologize to us for skipping ahead of us. The fact the customer realized and acknowledged what she did and she continued on is a very bad look for Lowe’s in my opinion. At that point I decided I would rather go to Home Depot to purchase the paint. I wasn’t giving my money to someone who treats customers like that. Irene is a terrible representative for Lowe’s and definitely resulted in a lost customer.
- ZRZozo R.Oct 7, 20255.0I am giving this Lowe's store a 5 star because of Andy A. in Doors department. He is very helpful and nice person. Thank you Andy!
- DPDaniel PenaSep 17, 20255.0Mol helped me out with finding items for my job she has great communication and customer service skills very nice she needs employee of the month!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Santa Clarita?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Santa Clarita?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM. Holiday hours vary, with some days closed or altered hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services at the Santa Clarita location.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return through your Order History on Lowes.com. For in-store returns, bring proof of purchase to the customer service desk.
What services are available at Lowe's Home Improvement store?
Services include appliance installation, carpet installation, deck installation, door and window installation, flooring installation, and many others related to home improvement and remodeling.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places of interest around Lowe's Home Improvement in Santa Clarita?
Yes, nearby places include Trader Joe's for groceries, Starbucks for coffee, and PetSmart for pet supplies. These locations make it convenient to combine errands when visiting Lowe's.
Is there a propane exchange service near Lowe's Home Improvement in Santa Clarita?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient for customers who need propane tanks in addition to home improvement supplies.
Where can I find dining options close to the Lowe's Home Improvement store in Santa Clarita?
There are several dining options nearby including Sizzler steakhouse, The Kebab Shop, Popeyes Louisiana Kitchen, Chili's Grill & Bar, and Chipotle Mexican Grill, offering a variety of cuisines for a meal after shopping.